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Seaside Medical Centre Patient Survey 2018

Q1 Appointments

a. How do you usually book appointments with the Practice?

  23%
  82%
  9%
  0%

b. How do you find this service?

  35%
  49%
  11%
  2%
  1%

Q2 Appointments

a. When you last booked an appointment in advance how easy was it to get an appointment for a date/time convenient for you?

  32%
  36%
  25%
  5%

b. When booking an appointment on the day, how easy was it to get an appointment on the day for that day?

  18%
  29%
  44%
  7%

c. When booking an appointment, were you always able to see the clinician you requested?

  45%
  36%
  13%
  3%
  3%

d. Appointments are available 8 weeks in advance, are you aware of this?

  27%
  63%
  8%

e. Do you know that our GPs provide a phone-in service between 8.00am and 9.00am every morning Monday-Friday?

  50%
  44%
  4%
  2%

f. If you answered YES to the previous question and have used this service, how helpful did you find this service?

  20%
  18%
  1%
  0%
  57%
  4%

g. Would you find it helpful to attend your appointment outside of normal opening hours?

  60%
  43%
  20%

h. Seaside Medical Centre are introducing new clinical roles to the team and working more closely with services in the area. Would you therefore think it appropriate for the receptionist to ask your reason for the appointment, so that they can choose the right service for you?

  62%
  27%
  10%

i. Do you know that you can book appointments and order prescriptions on line?

  79%
  16%
  3%
  2%

j. Are you aware that we can now send a text to your mobile telephone to remind you of forthcoming appointments?

  73%
  21%
  5%

b. If you answered YES to the previous question and have used this service, how helpful did you find this service?

  51%
  13%
  1%
  0%
  32%
  3%

PLEASE NOTE: The above service is only available to patients who have provided the Practice with an up to date mobile telephone number.

Q3 Prescriptions

a. If you have a repeat prescription is it held by a pharmacy?

  32%
  32%
  34%
  2%

If you answered yes then please answer the next question:

b. Does the pharmacy check that you require all of your medication before they issue you with a new prescription?

  19%
  23%
  56%
  2%

c. Are you aware that prescriptions can be sent electronically to a pharmacy for you to collect?

  74%
  10%
  13%
  3%

Q4 Communication

a. Which of the following do you regularly use if you want to get information about the Practice and its services?

  7%
  25%
  14%
  2%
  18%
  21%
  0%
  15%
  6%

b. How helpful do you find these information services?

  17%
  57%
  2%
  0%
  20%
  4%

c. How would you rate the overall service you received at Seaside Medical Centre?

  42%
  44%
  2%
  0%
  9%
  3%

Q5 Service

Is there an additional service that you would like to see introduced at Seaside Medical Centre?

Q6 Service

What is the one thing that you would most like to see improved at Seaside Medical Centre?

Q7 Our Patient Group

Our Patient Group has set up a virtual member group to get more input, feedback and views from patients via email. Would you be interested in joining?

  14%
  60%
  24%
  2%

This survey is anonymous but if you answered YES to the Q7, please fill in your name and email address clearly below and you will receive a message from our Patient Group Members? Thank you for completing this survey. If you have any further comments or suggestions, please contact our group members via the Patient Participation Group Desk in the Reception Area. As our title suggests, we are a Patient Participation Group and welcome feedback from everyone.

This survey will be anonymous, but a minimum amount of personal information would be helpful.

1. Your Gender:

  31%
  57%
  11%

2. Your Age Group

  6%
  9%
  15%
  18%
  17%
  12%
  6%
  2%
  10%
  5%

3. What is the ethnic background with which you identify?

  77%
  1%
  1%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  7%
  10%