Seaside Medical Centre

Number of Responses: 277

Seaside Medical Centre Patient Survey 2018

Q1 Appointments

a. How do you usually book appointments with the Practice?

b. How do you find this service?

Excellent  35%

Good  49%

Poor  11%

Very Poor  2%

Not Applicable  1%

Q2 Appointments

a. When you last booked an appointment in advance how easy was it to get an appointment for a date/time convenient for you?

Very Easy  32%

Fairly Easy  36%

Not Very Easy  25%

Not Applicable  5%

b. When booking an appointment on the day, how easy was it to get an appointment on the day for that day?

Very Easy  18%

Fairly Easy  29%

Not Very Easy  44%

Not Applicable  7%

c. When booking an appointment, were you always able to see the clinician you requested?

Yes  45%

No  36%

Didn't Specify  13%

Not Applicable  3%

No response  3%

d. Appointments are available 8 weeks in advance, are you aware of this?

Yes  27%

No  63%

Not Applicable  8%

e. Do you know that our GPs provide a phone-in service between 8.00am and 9.00am every morning Monday-Friday?

Yes  50%

No  44%

Not Applicable  4%

No response  2%

f. If you answered YES to the previous question and have used this service, how helpful did you find this service?

Excellent  20%

Good  18%

Poor  1%

Very Poor  0%

Not Applicable  57%

No response  4%

g. Would you find it helpful to attend your appointment outside of normal opening hours?

h. Seaside Medical Centre are introducing new clinical roles to the team and working more closely with services in the area. Would you therefore think it appropriate for the receptionist to ask your reason for the appointment, so that they can choose the right service for you?

Yes  62%

No  27%

Not Applicable  10%

i. Do you know that you can book appointments and order prescriptions on line?

Yes  79%

No  16%

Not Applicable  3%

No response  2%

j. Are you aware that we can now send a text to your mobile telephone to remind you of forthcoming appointments?

Yes  73%

No  21%

Not Applicable  5%

b. If you answered YES to the previous question and have used this service, how helpful did you find this service?

Excellent  51%

Good  13%

Poor  1%

Very Poor  0%

Not Applicable  32%

No response  3%

PLEASE NOTE: The above service is only available to patients who have provided the Practice with an up to date mobile telephone number.

Q3 Prescriptions

a. If you have a repeat prescription is it held by a pharmacy?

Yes  32%

No  32%

Not Applicable  34%

No response  2%

If you answered yes then please answer the next question:

b. Does the pharmacy check that you require all of your medication before they issue you with a new prescription?

Yes  19%

No  23%

Not Applicable  56%

No response  2%

c. Are you aware that prescriptions can be sent electronically to a pharmacy for you to collect?

Yes  74%

No  10%

Not Applicable  13%

No response  3%

Q4 Communication

a. Which of the following do you regularly use if you want to get information about the Practice and its services?

b. How helpful do you find these information services?

Excellent  17%

Good  57%

Poor  2%

Very Poor  0%

Not Applicable  20%

No response  4%

c. How would you rate the overall service you received at Seaside Medical Centre?

Excellent  42%

Good  44%

Poor  2%

Very Poor  0%

Not Applicable  9%

No response  3%

Q5 Service

Is there an additional service that you would like to see introduced at Seaside Medical Centre?

Q6 Service

What is the one thing that you would most like to see improved at Seaside Medical Centre?

Q7 Our Patient Group

Our Patient Group has set up a virtual member group to get more input, feedback and views from patients via email. Would you be interested in joining?

Yes  14%

No  60%

Not Applicable  24%

No response  2%

This survey is anonymous but if you answered YES to the Q7, please fill in your name and email address clearly below and you will receive a message from our Patient Group Members? Thank you for completing this survey. If you have any further comments or suggestions, please contact our group members via the Patient Participation Group Desk in the Reception Area. As our title suggests, we are a Patient Participation Group and welcome feedback from everyone.

This survey will be anonymous, but a minimum amount of personal information would be helpful.

1. Your Gender:

Male  31%

Female  57%

Not Applicable  11%

2. Your Age Group

18-24  6%

25-34  9%

35-44  15%

45-54  18%

55-64  17%

65-74  12%

75-84  6%

85 and over  2%

Not Applicable  10%

No response  5%

3. What is the ethnic background with which you identify?

White British  77%

White Irish  1%

Mixed White & Black Caribbean  1%

Chinese  0%

Black Caribbean  0%

Black African  0%

Mixed White & Black African  0%

Indian  0%

Pakistani  0%

Bangladeshi  0%

Mixed White & Black Asian  0%

Black Asian  0%

Other  7%

Not Applicable  10%