Bishops Waltham Surgery

Number of Responses: 94

We are keen to hear patient’s views about how the practice is doing. We would like to be able to find out the opinions of as many patients as possible and are asking that you give your view via this short survey.

Thank you for your time.

Please select your answers below where 1 is very poor and 5 is very good.

Q1.) How easy was it to get an appointment at the time you wanted on your last visit?

1  14%

2  13%

3  14%

4  25%

5  29%

No response  5%

Q2.) Which of the following methods did you use to book your last appointment?

In Person  32%

Over the Phone  62%

Online  3%

No response  3%

Q3a.) How would you rate the surgery on telephone access for the Appointment line?

1  10%

2  8%

3  28%

4  22%

5  24%

N/A  2%

No response  6%

Q3b.) How would you rate the surgery on telephone access for the Dispensary line?

1  0%

2  1%

3  2%

4  6%

5  12%

N/A  70%

No response  9%

Q3c.) How would you rate the surgery on telephone access for the Medical Secetaries line?

1  2%

2  2%

3  1%

4  6%

5  10%

N/A  68%

No response  11%

Q3d.) How would you rate the surgery on telephone access for the General Enquiries line?

1  6%

2  8%

3  9%

4  11%

5  21%

N/A  34%

No response  11%

Q4.) If you are eligible to use the surgery’s Dispensary Service, how satisfied are you with the service?

1  1%

2  0%

3  0%

4  4%

5  21%

N/A  69%

No response  5%

Q5.) Are you aware you are able to book your appointments, request your repeat prescriptions and view certain elements of your medical record online via the Patient Access system?

Yes  80%

No  15%

No response  5%

Q6.) Have you used the online service, Patient Access?

Yes  30%

No  65%

No response  5%

Q7.) If not, are you likely to use it in the future?

Yes  47%

No  35%

No response  18%

Q8.) How useful do you find the practice website? (www.bishopswalthamsurgery.nhs.uk)

1  4%

2  5%

3  13%

4  11%

5  7%

N/A  52%

No response  8%

Q9.) ECONSULT (accessible via the surgery website - blue box "Consult our doctors online") enables you to seek guidance on the best place to go for medical symptoms including self-help. We are trialling this service for a year.

Do you think this is a service you may use?

Yes  50%

No  43%

No response  7%

Q10.) How often do you feel a 'Telephone Consultation' with a doctor would be preferable to a physical appointment at the surgery?

Frequently  7%

Occasionally  76%

Never  12%

No response  5%

Q11.) Is there any feedback you would like to give about the practice website?

Q12.) Is there any other feedback you would like to give about the surgery?

Finally we would like to ask you to provide few additional details which will be used for classification purposes only.

Gender

Male  38%

Female  48%

No response  14%

Age

Under 16  0%

17-25  3%

25-44  9%

45-64  38%

65+  47%

No response  3%

How would you describe how often you come to the practice?

Weekly  2%

Monthly  19%

Quarterly  38%

Annually  21%

Very rarely  15%

No response  5%

Have you had to take time off to attend the surgery?

Yes  28%

No  67%

No response  5%

Thank-you for taking part in this year’s patient survey. Please keep an eye out on the surgery website for the report from this survey which will be available in the Autumn.