94
We are keen to hear patient’s views about how the practice is doing. We would like to be able to find out the opinions of as many patients as possible and are asking that you give your view via this short survey.
Thank you for your time.
Please select your answers below where 1 is very poor and 5 is very good.
Q1.) How easy was it to get an appointment at the time you wanted on your last visit?
14%
13%
14%
25%
29%
5%
Q2.) Which of the following methods did you use to book your last appointment?
32%
62%
3%
3%
Q3a.) How would you rate the surgery on telephone access for the Appointment line?
10%
8%
28%
22%
24%
2%
6%
Q3b.) How would you rate the surgery on telephone access for the Dispensary line?
0%
1%
2%
6%
12%
70%
9%
Q3c.) How would you rate the surgery on telephone access for the Medical Secetaries line?
2%
2%
1%
6%
10%
68%
11%
Q3d.) How would you rate the surgery on telephone access for the General Enquiries line?
6%
8%
9%
11%
21%
34%
11%
Q4.) If you are eligible to use the surgery’s Dispensary Service, how satisfied are you with the service?
1%
0%
0%
4%
21%
69%
5%
Q5.) Are you aware you are able to book your appointments, request your repeat prescriptions and view certain elements of your medical record online via the Patient Access system?
80%
15%
5%
Q6.) Have you used the online service, Patient Access?
30%
65%
5%
Q7.) If not, are you likely to use it in the future?
47%
35%
18%
Q8.) How useful do you find the practice website? (www.bishopswalthamsurgery.nhs.uk)
4%
5%
13%
11%
7%
52%
8%
Q9.) ECONSULT (accessible via the surgery website - blue box "Consult our doctors online") enables you to seek guidance on the best place to go for medical symptoms including self-help. We are trialling this service for a year.
Do you think this is a service you may use?
50%
43%
7%
Q10.) How often do you feel a 'Telephone Consultation' with a doctor would be preferable to a physical appointment at the surgery?
7%
76%
12%
5%
Q11.) Is there any feedback you would like to give about the practice website?
Q12.) Is there any other feedback you would like to give about the surgery?
Finally we would like to ask you to provide few additional details which will be used for classification purposes only.
Gender
38%
48%
14%
Age
0%
3%
9%
38%
47%
3%
How would you describe how often you come to the practice?
2%
19%
38%
21%
15%
5%
Have you had to take time off to attend the surgery?
28%
67%
5%
Thank-you for taking part in this year’s patient survey. Please keep an eye out on the surgery website for the report from this survey which will be available in the Autumn.