Another year another questionnaire. The patient group has once again met to design the questionnaire based on information they have collated over the year from our patients. We would be grateful if you would complete this survey about Westbourne Medical Group. The practice wants to provide the highest standard of care. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and the information you give is NOT able to identify your individual the individual.

Thank you.

Q1 Did you find access to the surgery

 
 

Q2 Did you find the Surgery

 
 

Q3 Are you aware of the surgery opening hours?

 
 

Q4 How did you book an appointment?

 
 
 

Q5 Are you registered for On-Line access?

 
 

Q5i If YES do you use the service for

 
 
 

Q6 Has the closure of Houghton affected you?

 
 

Q6i IF YES please tell us how

Q7 Has the service improved since the closure of Houghton?

 
 

Q7i IF NO please tell us how why you have said no

Q8 Are you a member of the 'E' Forum?

 
 

Q9 If you could change anything what would it be?

Q10 Are you aware the practice has a Patient Group?

 
 

Q11 Would you recommend the practice to others?

 
 

Q11i If you answered NO please tell us why?

Q12 Thinking of your most recent consultation with the Doctor who were you last seen by

 

 

 

 

 

How would you rate the following 1 - 5 (1 being excellent)

12a) Did they treat you with care, concern and respect your dignity?

 

 

 

 

 

 

12b) Were you given enough time?

 

 

 

 

 

 

12c) Were you listened to?

 

 

 

 

 

 

12d) Were treatment and tests explained to you?

 

 

 

 

 

12e) Were you involved in any decisions?

 

 

 

 

 

 

12f) Did you have confidence and trust in the GP?

 

 

 

 

 

 

Q13 Thinking of your most recent consultation with the Nurse or Health Care Assistant who were you last seen by?

 
 

 
 

 
 

 

 

 

 

How would you rate the following 1 - 5 (1 being excellent)

13a) Did they treat you with care, concern and respect your dignity?

 

 

 

 

 

 

13b) Were you given enough time?

 

 

 

 

 

 

13c) Where you listened to?

 

 

 

 

 

 

13d) Were treatment and tests explained to you?

 

 

 

 

 

13e) Were you involved in any decisions?

 

 

 

 

 

 

13f) Did you have confidence and trust in the Nurse/HCA

 

 

 

 

 

 

Q14 Are you

 

 

 

Q15 Which of the following best describes you?

 
 
 
 
 
 
 

Q16 How old are you?

 
 
 
 
 

Q17 What is your ethnic group?


 
 
 
 
 
 

Thank you from Westbourne Medical Group Patient Group for completing this questionnaire. The results will be published on the website.