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Croft PPG Patient Survey 2017

1. Is there a doctor who you prefer to see?

  68%
  27%
  5%

Last time you tried, could you get an appointment with him/her at the first attempt?

  13%
  57%
  2%
  28%

For within a week?

  12%
  51%
  2%
  35%

For within a month?

  28%
  28%
  5%
  39%

More than a month ahead?

  13%
  26%
  11%
  50%

If not did you Keep trying on subsequent days?

  30%
  20%
  2%
  48%

Try a different method e.g. phone instead of online?

  30%
  19%
  2%
  49%

Saw another doctor?

  40%
  17%
  1%
  42%

Other

Comments and Suggestions

Do you have a long standing condition?

  48%
  24%
  1%
  27%

2. The last time you tried, were you able to get an appointment to see or speak to someone?

  69%
  23%
  8%

Did you make the appointment

  15%
  42%
  14%
  29%

Was the appointment for

  27%
  18%
  19%
  36%

Rather than make an appointment at the surgery were you able to speak to someone on the phone?

  34%
  24%
  6%
  36%

The same day?

  24%
  10%
  5%
  61%

Was this a call back from the duty GP on the 'urgent' system?

  21%
  13%
  5%
  61%

Booked a phone consultation for another day?

  13%
  16%
  4%
  67%

Other

2a If no, did you try the next day?

  17%
  10%
  4%
  69%

Go elsewhere for help?

  3%
  13%
  1%
  83%

Other

Comments and Suggestions

3. Which is your preferred method of making an appointment?

  34%
  48%
  11%
  7%

Do you sometimes use another method?

  13%
  34%
  31%
  22%

Last time you made an appointment how would you rate the experience : ONLINE

  14%
  16%
  34%
  36%

Last time you made an appointment how would you rate the experience : PHONE

  18%
  28%
  36%
  18%

Last time you made an appointment how would you rate the experience : IN PERSON

  24%
  26%
  16%
  34%

Comments and Suggestions