1. Is there a doctor who you prefer to see?
Last time you tried, could you get an appointment with him/her at the first attempt?
For within a week?
For within a month?
More than a month ahead?
If not did you Keep trying on subsequent days?
Try a different method e.g. phone instead of online?
Saw another doctor?
Other
Comments and Suggestions
Do you have a long standing condition?
2. The last time you tried, were you able to get an appointment to see or speak to someone?
Did you make the appointment
Was the appointment for
Rather than make an appointment at the surgery were you able to speak to someone on the phone?
The same day?
Was this a call back from the duty GP on the 'urgent' system?
Booked a phone consultation for another day?
2a If no, did you try the next day?
Go elsewhere for help?
3. Which is your preferred method of making an appointment?
Do you sometimes use another method?
Last time you made an appointment how would you rate the experience : ONLINE
Last time you made an appointment how would you rate the experience : PHONE
Last time you made an appointment how would you rate the experience : IN PERSON