Skerne Medical Group

Number of Responses: 352

We would be grateful if you would complete this survey about your doctor and general practice. They want to provide the highest standard of care. A summary from this survey will be fed back to them to help them identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.

About Your Visit to the GP

How good was the GP at

Q1 Being polite and considerate?

Very good  75%

Good  16%

Satisfactory  3%

Poor  0%

Very poor  0%

No response  6%

Q2 Listening to you?

Very good  70%

Good  19%

Satisfactory  3%

Poor  1%

Very poor  0%

No response  7%

Q3 Assessing your medical condition?

Very good  61%

Good  26%

Satisfactory  6%

Poor  1%

Very poor  0%

No response  6%

How good was the GP at:

Q4 Explaining your condition and treatment?

Very good  57%

Good  29%

Satisfactory  6%

Poor  1%

Very poor  0%

No response  7%

Q5 Involving you in decisions about your care?

Very good  59%

Good  24%

Satisfactory  7%

Poor  1%

Very poor  1%

No response  8%

Q6 Providing or arranging treatment for you?

Very good  59%

Good  19%

Satisfactory  7%

Poor  1%

Very poor  0%

Does not apply  5%

No response  9%

Q7 Did you have confidence that the GP is honest and trustworthy?

Yes, definitely  84%

Yes, to some extent  9%

No, not at all  0%

Don’t know / can’t say  1%

No response  6%

Please enter the name of the GP/Nurse you recently saw and add any additional comments:

About Receptionists and Appointments

Q8 How helpful do you find the receptionists at your GP practice?

Very helpful  66%

Fairly helpful  26%

Not very helpful  3%

Not at all helpful  0%

No response  5%

Q9 How easy is it to get through to someone at your GP practice on the phone?

Very easy  29%

Fairly easy  41%

Not very easy  16%

Not at all easy  7%

Don’t know  0%

Haven’t tried  2%

No response  5%

Q10 If you need to see a GP urgently, can you normally get seen on the same day?

Yes  59%

No  11%

Don’t know / never needed to  24%

No response  6%

Q11 How important is it to you to be able to book appointments ahead of time in your practice?

Important  86%

Not important  8%

No response  6%

Q12 How easy is it to book ahead in your practice?

Very easy  20%

Fairly easy  44%

Not very easy  17%

Not at all easy  8%

Don’t know  2%

Haven’t tried  3%

No response  6%

Q13 Which of the following methods would you prefer to use to book appointments at your practice? (please X all boxes that apply)

Thinking of your most recent consultation with a doctor or nurse

Q14 How long did you wait for your consultation to start?

Less than 5 minutes  16%

5 – 10 minutes  44%

11 – 20 minutes  25%

21 – 30 minutes  7%

More than 30 minutes  2%

No response  6%

Patient Feedback

Q15 How do you currently order your repeat prescription/s?

By telephone  29%

In person  8%

Reception drop box  6%

Online  34%

Repeat dispensing  11%

No response  12%

Q16 Are you aware repeat prescriptions can be ordered online or by mobile app 24 hours per day?

Yes  67%

No  28%

No response  5%

If you would like more information on this service please contact reception

Q17 Are there any new services you would like the practice to consider providing?

About your visit to a Nurse

If you haven’t seen a nurse in the last 6 months please go to Q23

How good was the Nurse you last saw at:

Q18 Putting you at ease?

Very good  66%

Good  12%

Satisfactory  1%

Poor  0%

Very poor  0%

No response  21%

Q19 Listening to you?

Very good  62%

Good  16%

Satisfactory  1%

Poor  0%

Very poor  0%

No response  21%

Q20 Explaining your condition and treatment?

Very good  57%

Good  18%

Satisfactory  4%

Poor  0%

Very poor  0%

No response  21%

Q21 Involving you in decisions about your care?

Very good  50%

Good  17%

Satisfactory  3%

Poor  0%

Very poor  0%

Does not apply  7%

No response  23%

Q22 Providing or arranging treatment for you?

Very good  50%

Good  14%

Satisfactory  4%

Poor  0%

Very poor  0%

Does not apply  9%

No response  23%

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q23 Understand your health problems?

Very well  81%

Unsure  9%

Not very well  1%

Does not apply  4%

No response  5%

Q24 Cope with your health problems

Very well  77%

Unsure  9%

Not very well  2%

Does not apply  7%

No response  5%

Q25 Keep yourself healthy

Very well  67%

Unsure  13%

Not very well  3%

Does not apply  9%

No response  8%

Q26 Overall, how would you describe your experience of your GP surgery?

Excellent  45%

Very good  32%

Good  13%

Satisfactory  4%

Poor  1%

Very poor  0%

No response  5%

It will help us to understand your answers if you could tell us a little about yourself

Q27 Are you ?

Male  39%

Female  58%

No response  3%

Q28 How old are you?

Under 16  0%

16 to 44  24%

45 to 64  42%

65 to 74  23%

75 or over  7%

No response  4%

Q29 Do you have a long-standing health condition?

Yes  61%

No  33%

Don’t know / can’t say  2%

No response  4%

Q30 What is your ethnic group?

White  95%

Black or Black British  0%

Asian or Asian British  1%

Mixed  0%

Chinese  0%

Other ethnic group  0%

No response  4%

Q31 Which of the following best describes you?

Employed (full or part time, including self-employed)  52%

Unemployed / looking for work  1%

At school or in full time education  1%

Unable to work due to long term sickness  3%

Looking after your home/family  2%

Retired from paid work  34%

Other  1%

No response  6%

Finally, please add any other comments you would like to make about your GP practice:

GPAQ-R © 2013 is reproduced with the kind permission of the University of Manchester & University of Cambridge. GPAQ incorporates the Primary Care Assessment Survey (PCAS); with permission from Dr Dana Gelb Safran creator of PCAS. www.gpaq.info