Abington Medical Centre

Number of Responses: 406

Please complete the following survey. All feedback is important to us and will be shared with the whole practice team and patients.

How helpful do you find the receptionists?

Very helpful  65%

Fairly helpful  30%

Not very helpful  3%

No response  2%

How easy do you find getting through on the telephone ?

Easy  3%

Fairly easy  17%

Not very easy  36%

Poor  39%

No response  5%

We have updated our same day access system which is now called 'Active Signposting'. This system is designed to enable us to treat more patients and meet the growing demand in primary care. Our receptionists ask our patients the reason they are calling and have been asked by the GP's to ask specific questions and follow GP templates which have been designed by the GP's in this practice. Information is passed directly to the designated duty doctor to assess, review and offer further appropriate care. Only the ON-CALL DOCTOR DECIDES THE BEST COURSE OF ACTION and not a receptionist. Patients using this service can be offered services such as advice, a telephone call back, an appointment, referral or prescription etc.

Have you used our same day access system?

Yes  69%

No  28%

No response  3%

Did you get the outcome you wanted?

Yes  42%

No  33%

No response  25%

Comments regarding same day access

How easy is it to book an appointment in advance ?

Easy  6%

Fairly easy  17%

Not very easy  58%

Don't know  13%

No response  6%

How often do you get to see the GP/Nurse of your choice ?

Often  5%

Fairly often  14%

Not very often  25%

Don't mind who I see  35%

Never  13%

No response  8%

What times would you prefer the practice to be open ?

Presently happy with opening times  62%

Saturday  17%

Sunday  1%

Before 8.00am  8%

After 6.30pm  6%

No response  6%

Overall would you describe your experience at this Practices as:

Very Good  27%

Good  37%

Fair  26%

Poor  4%

No response  6%

How likely are you to recommend our Practice to friends and family ?

Extremely likely  22%

Likely  42%

Unlikely  21%

Extremely unlikely  4%

Don't know  3%

No response  8%

How do you rate the cleanliness of the Practice ?

Clean  82%

Fair  13%

Poor  0%

No response  5%

When you last saw a GP how would you rate your treatment and care ?

Very Good  46%

Good  39%

Satisfactory  9%

Not very good  0%

No response  6%

When you last saw a Nurse how would you rate your treatment and care ?

Very Good  45%

Good  16%

Satisfactory  19%

Not very good  14%

No response  6%

Thank you for taking the time to complete our survey. Abington Medical Centre.

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