Patient Survey 2016

We would be grateful if you would complete this questionnaire.

We want to provide the highest standard of care and feedback from this survey will enable us to identify areas that may need improvement. Your opinions are very valuable.

Once you have completed and submitted the questionnaire you will be given the opportunity to add further comments.

It is extremely important that you provide further comments, if you have not been satisfied with any part of our service. This will help us to identify areas that may need improvement

We would like you to think about your recent experiences of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

 
 
 
 
 
 

OPENING HOURS - We increased our opening hours to accommodate patient feedback, which include more early morning and late evening appointments. Our current opening hours are: Monday 8am-6.30pm, Tuesday 8am-8pm, Wednesday, 8am-6.30pm,Thursday 7.30am-8pm Friday 7.30am - 6.30pm, Saturday mornings 8am-12pm. Are you satisfied with these opening times?

 
 
 
 
 

OUR SURGERY- We want to make your visit to the Practice as pleasant as possible.Please rate the friendliness and helpfulness of the reception staff.

 
 
 
 
 

BOOKING AN APPOINTMENT - If you need to be seen urgently we will try our best to give you an appointment on the same day. This might not be with your regular doctor. a) in your experience do we meet this target?

 
 
 
 
 

b) If you need a non-urgent appointment we will try our best to give you an appointment within 2 working days. In your experience do we meet this target?

 
 
 
 
 

c) If you were not able to book an appointment within 2 working days, why was that?

 
 
 
 

CLINICAL CARE - Providing excellent Clinical Care is our priority. Thinking about the last time you saw a doctor or nurse at the surgery. Did you feel listened to by the clinical staff?

 
 
 
 
 
 

The Clinical staff treat me with dignity and respect.

 
 
 
 
 
 

I am confident in the treatment I receive from the clinical staff?

 
 
 
 
 
 

I am involved in decisions about my care?

 
 
 
 
 
 

I receive an explanation of my problems and any treatment I may need?

 
 
 
 
 
 

PATIENT PARTICIPATION GROUP - We need and value input from our patients to shape the way we run our Practice. Are you aware we run a ' Virtual Patient Group'. As a member you are not required to attend any meetings, we simply keep in touch by email.

 
 
 
 
 

ABOUT YOU -Finally, it will help us to understand your answers if you could tell us a little about yourself: Are you:

 
 

How old are you?

 
 
 
 
 
 

Do you have any long-standing illness, disability or infirmity? By long-standing we mean anything that has troubled you over a period of time or that is likely to affect you over a period of time.

 
 

What is your ethnic group?

 
 
 
 
 
 

Which of the following best describes you?