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The North London Health Centre

Patient Satisfaction Survey 2016/17

You can help the surgery to improve its service to you: The doctors and staff welcome your feedback. Please read and complete this survey

On a scale of 1 - 5 choose: (1) poor, (2) fair, (3) good, (4) very good and (5) excellent; except where noted.

L ß----------------------------------------à J


About the surgery

1- How do you book your appointments?

  26%
  60%
  14%
  2%

2- How easy is it to contact the surgery by Telephone?

  8%
  16%
  31%
  18%
  22%
  5%

Results chart

3- Your level of satisfaction with the surgery opening hours?

  0%
  3%
  19%
  40%
  35%
  3%

Results chart

4- Seeing the doctor of your choice

  4%
  14%
  22%
  29%
  27%
  4%

Results chart

5- Chances of seeing a doctor/nurse within 48 hours

  18%
  17%
  25%
  16%
  18%
  6%

Results chart

About the Surgery Reception Area

6- Did you use the check in screen?

  80%
  17%
  3%

Results chart

7- If not, could you explain why?

8- Was the time you had to wait in the surgery to see the doctor/ nurse ok?

  6%
  12%
  30%
  30%
  15%
  7%

Results chart

9- Do you find the reception area comfortable?

  89%
  8%
  3%

Results chart

If No what can be improved

About the Doctors/ Nurse

10- Are you satisfied with the doctors / nurse at the surgery?

  1%
  4%
  14%
  35%
  40%
  6%

Results chart

11 - Are you happy with the doctor / nurse explanation of things to you?

  0%
  4%
  13%
  38%
  39%
  6%

Results chart

12- How much did you feel reassured by the doctor / nurse?

  2%
  6%
  13%
  36%
  34%
  9%

Results chart

13 - Is enough time given to you when you visited the doctor / nurse?

  6%
  10%
  20%
  24%
  30%
  10%

Results chart

14- Do you know that you can have a telephone consultation with a doctor / nurse?

  53%
  40%
  7%

Results chart

15- if you had a telephone consultation before, was the GP able to deal with your problem by phone?

  33%
  14%
  53%

Results chart

16- Would you recommend the use of telephone consultation and why?

Online Services

17 Have you ever visited the surgery website on which there is a lot of information about health and local facilities?

  36%
  48%
  8%
  8%

Results chart

18- Do you know how to book appointments, order repeat prescriptions online?

  47%
  46%
  7%

Results chart

19- Do you prefer to access your test results through Online patient access?

  36%
  52%
  12%

Results chart

N.B If you do not have Patient Online Access, please ask reception staff at the surgery on how to obtain one.

About the Surgery Staff

20- Are you happy with the way you are treated by reception staff?

  2%
  6%
  20%
  33%
  33%
  6%

Results chart

21- Are you happy with the respect shown for your privacy and confidentiality?

  2%
  3%
  12%
  42%
  34%
  7%

Results chart

22- Are you happy with the helpfulness of the reception staff?

  2%
  7%
  16%
  34%
  36%
  5%

Results chart

Finally

23- How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

  2%
  13%
  10%
  30%
  35%
  10%

Results chart

24- What is the main reason why you feel this way in answer to Q23?

25- Would you like to attend talks on topics of health and wellbeing? and, if so, are there any specific topics you would like to be covered?

About You

How old are you

  1%
  61%
  30%
  8%

Results chart

Are you

  29%
  64%
  0%
  7%

Results chart

Do you have any chronic condition or disability?

  20%
  69%
  11%

Results chart

What is your ethnic group?

  66%
  8%
  10%
  0%
  5%
  11%

Results chart

How many years have you been attending this surgery?

  24%
  19%
  39%
  18%

Results chart

Thank you very much for your time and assistance