Your child's urgent appointment survey
1. How did you feel about how long you had to wait to be seen ?
2. While you were waiting, did someone keep you informed about what was happening ?
3. Was there enough for your child to do when you were waiting to be seen ( such as toys, games & books)?
4. Was there everything that you needed while you were waiting ( such as toilets, baby changing facilities ect.)?
5. Was your child looked after while you waited ( for example, were you given pain relief, blankets or sick bowls if necessary) ?
6. How clean did you think the waiting room was ?
7. Did the doctor ( or nurse ) that you saw explain what they were doing in a way that you could understand ?
8.Did the doctor ( or nurse ) that you saw explain what was wrong with your child in a way you could understand ?
9. Do you feel that the staff did everything they could to calm & comfort your child and make them feel at ease ?
10. If your child was in pain, did the doctor ( or nurse ) do everything they could to help with their pain ?
11. Were you and your child given enough privacy when they were being examined or treated ?
12. After your urgent appointment what happened ?
13. Did a member of staff tell you when your child could re - start their usual activities, such as playing sport or returning to school ?
14. Did staff tell you what you should watch out for at home after your child's visit ?
15. Did staff tell you what to do or who to contact if you were worried about anything after your child's urgent appointment ?
16. Overall, did you receive enough information about your child's condition & treatment ?
17. Overall, how well do you think your child was looked after during your visit ?
18. Was the main reason for your child's urgent appointment dealt with well ?
19. Who was the main person who answered the questions on this survey ?
Is your child male or female ?
22. Which one of these best describes your child's ethnic background ?
23. Which is the main language spoken at home ?
Was there anything you thought was really good about your urgent appointment?
Was there anything that could have been better?