Emergeny Care & Treatment Survey For Aged 8 - 16
1. How did you feel about how long you had to wait to be seen ?
2. While you were waiting, did someone tell you what was happening ?
3. Was there enough for you to do when you were waiting to be seen ( such as toys, games & books ) ?
4. Was there everything you needed while you were waiting ( such as water, toilets, ect ) ?
5. Were you looked after while you waited ( for example,were you given pain medicine, blankets or sick bowls if you needed them ) ?
6. How clean was the waiting area was ?
7. Did the doctor ( or nurse ) that you saw explain what they were doing in a way you could understand ?
8. Did the Doctor ( or Nurse) that saw you explain what was wrong with you in a way you could understand?
9. Do you think that the Doctor ( or Nurse) did everything they could to calm and comfort you?
10. If you were in pain, did the doctor ( or Nurse) do everything they could to help with your plan?
11. Were you examined and treated in private?
12. After your urgent appointment, what happened?
13. Did someone tell you when you could re-start your usual activities, such as playing sport or returning to school?
14. Did someone tell you or parents/carer what you should watch out for at home after your visit?
15. Did staff tell your or your parent/carer what to do or who to contact if you were worried about anything after your urgent appointment?
16. Overall, did you or your parent/carer receive enough information about what was wrong with you and how to make it better?
17. Overall, how well do you think you were looked after during your visit?
18. Was the main reason for your visit dealt with well?
19. Who was the main person who answered the questions on this survey?
20. Are you a girl or a boy?
How old are you?
22. What best describes your ethnic background?
23. What is the main language spoken at home?
Was there anything you thought was really good about your urgent appointment?
Was there anything that could have been better?