Central Park Surgery

Number of Responses: 18

GP PATIENT SURVEY

Q1. Thinking of the times when you are willing to see any doctor. How quickly do you usually get seen?

Same Day  11%

Next Working Day  38%

Within 3 Working Days  22%

Within 5Working Days  5%

More than 5 working days  22%

Q2. If you weren't able to be seen during the next 2 weekdays that the GP or Health Centre was open, why was that?

There weren't any appointments  22%

Times offered didn't suit  16%

Appointment was with a doctor who I didn't want to see  44%

A nurse was free but I wanted to see a doctor  0%

Another reason  11%

Can't remember  0%

No response  7%

Q3. In the past 6 months how easy have you found the following?

a) Getting through on the phone

Haven't tried  5%

Very Easy  5%

Fairly Easy  50%

Not very Easy  5%

Not at all Easy  33%

Don't know  0%

b) Speaking to a doctor on the phone

Haven't tried  33%

Very Easy  11%

Fairly Easy  38%

Not very Easy  11%

Not at all Easy  5%

Don't know  0%

c) Speaking to a nurse on the phone

Haven't tried  61%

Very Easy  22%

Fairly Easy  0%

Not very Easy  5%

Not at all Easy  5%

Don't know  5%

d) Obtaining test results by phone

Haven't tried  50%

Very Easy  16%

Fairly Easy  22%

Not very Easy  5%

Not at all Easy  5%

Don't know  0%

Q4. How helpful do you find the receptionists at the Surgery?

Very  66%

Fairly  33%

Not very  0%

Not at all  0%

Q5. How long after your appointment time do you normally wait to be seen?

I don't normally have appointments at a specific time  0%

I am normally seen on time  11%

Less than 5 minutes  27%

5 to 15 minutes  38%

15-30 minutes  22%

More than 30 minutes  0%

Can't remember  0%

Q6. How satisfied are you with the opening hours at the Surgery?

Very  33%

Fairly  38%

Neither satisfied nor dissatisfied  27%

Quite dissatisfied  0%

Very dissatisfied  0%

Don't know opening hours  0%

Q7. As far as you know is the Surgery open ...

Before 8 am?

Yes  11%

No  72%

Sometimes  5%

Don't know  11%

At Lunchtime?

Yes  33%

No  55%

Sometimes  0%

Don't know  11%

After 6.30pm?

Yes  0%

No  72%

Sometimes  5%

Don't know  22%

On Saturdays?

Yes  0%

No  83%

Sometimes  5%

Don't know  11%

On Sundays?

Yes  0%

No  94%

Sometimes  0%

Don't know  5%

Q8. Would you like the Surgery open at additional times?

Yes  55%

No  38%

No response  7%

Q9. The last time you saw a GP at the Surgery how helpful was the doctor at each of the following?

a) Giving you enough time

Very good  61%

Good  22%

Neither good nor poor  5%

Poor  11%

Very poor  0%

Doesn't apply  0%

b) Asking about your symptoms

Very good  50%

Good  33%

Neither good nor poor  5%

Poor  5%

Very poor  5%

Doesn't apply  0%

c) Listening

Very good  61%

Good  22%

Neither good nor poor  5%

Poor  11%

Very Poor  0%

Doesn't apply  0%

d) Explaining tests and treatments

Very good  44%

Good  38%

Neither good nor poor  5%

Poor  5%

Very Poor  0%

Doesn't apply  5%

e) Involving you in decisions about your care

Very good  55%

Good  27%

Neither good nor poor  5%

Poor  5%

Very Poor  0%

Doesn't apply  5%

f) Treating you with care and concern

Very good  55%

Good  27%

Neither good nor poor  11%

Poor  5%

Very Poor  0%

Doesn't apply  0%

g) Taking your problems seriously

Very good  55%

Good  27%

Neither good nor poor  5%

Poor  11%

Very Poor  0%

Doesn't apply  0%

Q10. Did you have confidence and trust in the doctor you saw?

Yes, definitely  83%

Yes, to some extent  5%

No, not at all  5%

Don't know/can't say  5%

Q11. How easy is it for you to get an appointment with a practice nurse at the Surgery?

Haven't tried  22%

Very  33%

Fairly  33%

Not very  11%

Not at all  0%

Don't know  0%

Q12. Last time you saw a practice nurse at the Surgery, how good did you find the practice nurse at each of the following?

a) Giving you enough time

Very good  77%

Good  16%

Neither good nor poor  0%

Poor  0%

Very Poor  0%

Doesn't apply  5%

b) Asking about your symptoms

Very good  66%

Good  11%

Neither good nor poor  5%

Poor  0%

Very Poor  0%

Doesn't apply  16%

c) Listening

Very good  77%

Good  16%

Neither good nor poor  0%

Poor  0%

Very Poor  0%

Doesn't apply  5%

d) Explaining tests and treatments

Very good  61%

Good  16%

Neither good nor poor  0%

Poor  0%

Very Poor  0%

Doesn't apply  22%

e) Involving you in decisions about your care

Very good  77%

Good  11%

Neither good nor poor  0%

Poor  0%

Very Poor  0%

Doesn't apply  11%

f) Treating you with care and concern

Very good  83%

Good  5%

Neither good nor poor  5%

Poor  0%

Very Poor  0%

Doesn't apply  5%

g) Taking your problems seriously

Very good  77%

Good  5%

Neither good nor poor  5%

Poor  0%

Very Poor  0%

Doesn't apply  11%

Q13. In general, how satisfied are you with the care you get at the Surgery?

Very  77%

Fairly  11%

Neither satisfied nor dissatisfied  11%

Quite dissatisfied  0%

Very dissatisfied  0%

Q14. If you use your own transport to travel to the Surgery how easy is it to park?

Very easy  5%

Fairly easy  38%

Not very easy  44%

Not at all easy  0%

Not applicable  11%

Q15. How would you describe the overall cleanliness of the Surgery?

Very clean  44%

Fairly clean  44%

Not very clean  5%

Not at all clean  0%

Don't know  5%

Some Questions about you:

Q16. Are you male of female?

Male  44%

Female  55%

Q17. How old are you?

Under 18  0%

18-24  0%

25-34  16%

35-44  5%

45-54  5%

55-64  33%

65-74  33%

75-84  5%

85 and over  0%

Q18. Which of these best describes what you are doing at present?

Full-time paid work (30 hrs or more per week)  5%

Part-time paid work (under 30 hrs per week)  22%

Full-time education (school, college, university)  0%

Unemployed  0%

Permanently sick or disabled  27%

Fully retired from work  33%

Looking after the home  11%

Doing something else  0%

Q19. Please say which ethnic group you feel you belong to?

Please tick one box:

A. White

English / Welsh / Scottish / Northern Irish / British  94%

Irish  0%

Gypsy or Irish Traveller  0%

Any other white background  0%

No response  6%

B. Mixed/multiple ethnic group

White and Black Caribbean  5%

White and Black African  0%

White and Asian  0%

Any other mixed background  0%

No response  95%

C. Asian or Asian British

D. Black/African/Caribbean/Black British

Please use the space below for any comments or suggestions on how we can improve even further: