Market Street Medical Practice Patient Satisfaction Survey

Your feedback is important to help us to continually improve. We would appreciate a few moments of your time to complete this form.


Our opening times are:

Monday 08:00am – 7:30pm

Tuesday 07:30am - 6:00pm

Wed 08:30am - 12:30pm

Thu & Fri 08:30am - 6:00pm

We also offer an emergency walk-in service, without appointment on Mon, Wed and Fri mornings.

1. How satisfied are you with the hours that the practice is open for appointments?


Please explain how and what made your rating decision? What was good? What could we improve on?


2. How easy is it to get an appointment with the Doctor?


3. How easy is it to get an appointment with the Nurse?


4. How easy is it to get through to us by phone?


5. Overall, how would you describe your experience of making an appointment?


6. Do you, or would you prefer more: (please pick only one)


7. How often do you get to see or speak to the GP you prefer?


For Q2-7? APPOINTMENTS/CONTACTING US, please explain how and what made your rating decision.

What was good? What could we improve on?

Please tell us more about the appointment you wanted: Did you get the appointment date/time you wanted? How long was it between making your appointment to seeing the GP/Nurse?

Any comments about making your appointment in general:


8. How do you rate the service you received from the reception staff? Greeting/Welcome?


9. How would you rate our comfort and cleanliness?


10. How do you feel about how long you normally have to wait to be seen?


For Q8-10 ON ARRIVAL - IN THE PRACTICE Please explain how and what made your rating decision? What was good? What could we improve on?


11. How do you rate the welcome you received from the Doctor or Nurse, How good were they at listening to you, putting you at ease , maintaining eye contact and involving you in decisions about your care?


12. How good were they at explaining your problem and treatments?


13. How would you rate their time spent with you?


14. Overall did you feel happy with your consultation? Did you understand everything that was discussed? Were you happy with the treatment you were given?


For Q11-14 IN YOUR CONSULTATION, Please explain how and what made your rating decision? What was good? What could we improve on?


15. Finally, thinking of everything, please rate your overall experience of Market Street Medical Practice.


Finally, thinking about your overall experience, Is there anything particularly good about your health care? Is there anything which could be improved? Any other comments:

Questions about you - Your information will be treated in the strictest of confidence and no personal identifiable data will be shared with anyone.

Are you


To which age group do you belong?


Which ethnic group do you best belong to?


Which of the following best describes you?


Are you interested in joining our Patient Participation Group?


We are always striving to improve our service to you. We are keen to hear your views and how you perceive our surgery and staff.

To help us with this, we have established a Patient Participation Group (PPG) so that you can have your say. The PPG aims to meet 3-4 times per year to hear your views and to allow us to feedback how we are responding to issues that have been raised. The Practice is looking for patients to volunteer their time to attend PPG meetings where we invite patients and they can share their views and have their say about the surgery and staff.

We hope that our PPG represents a broad a spectrum of our patients so that we are able to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you regarding signing up to the PPG Group - feel free and ask at reception or leave your details with the Practice and we will be happy to contact you regarding further meetings.

Don’t worry if you don’t have time to attend meetings, you can still have your say by providing us with your email address, we can send you minutes of meetings, newsletters, ask your opinion and keep you up to date.

To express an interest, please provide us with your Name, Email address and Telephone Number

Thank you for taking the time to complete this survey.