332

BILDESTON PATIENT SURVEY 2017

How good was the GP at:

Q1 Putting you at ease?

  80%
  14%
  0%
  0%
  0%
  2%
  4%

Q2 Being Polite & Considerate?

  87%
  6%
  1%
  0%
  0%
  2%
  4%

Q3 Listening to you?

  84%
  11%
  0%
  0%
  0%
  2%
  3%

Q4 Giving you enough time?

  77%
  16%
  2%
  0%
  0%
  2%
  3%

Q5 Assessing your medical condition?

  64%
  20%
  0%
  0%
  0%
  4%
  12%

Q6 Explaining your condition & treatment?

  65%
  19%
  0%
  0%
  0%
  4%
  12%

Q7 Involving you in decisions about your care?

  60%
  21%
  1%
  0%
  0%
  6%
  12%

Q8 Providing or arranging treatment for you?

  66%
  14%
  0%
  0%
  0%
  7%
  13%

Q9 Did you have confidence that the GP was honest & trustworthy?

  91%
  1%
  0%
  1%
  7%

Q10 Did you have confidence that the doctor will keep your information confidential?

  90%
  0%
  0%
  2%
  8%

Q11 Would you be completely happy to see this GP again?

  89%
  0%
  11%

Please enter the name of the GP/Nurse you recently saw and add any additional comments:

ABOUT RECEPTION STAFF & APPOINTMENTS

Q12 How helpful do you find the reception staff?

  91%
  5%
  0%
  0%
  0%
  4%

Q13 How easy is it to get through to someone at the GP practice on the phone?

  56%
  32%
  1%
  0%
  0%
  4%
  7%

Q14 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  36%
  35%
  1%
  0%
  2%
  17%
  9%

Q15 If you need to see a GP urgently, can you normally get seen on the same day?

  64%
  3%
  25%
  8%

Q16 How important is it to you to be able to book appointments ahead of time in your practice?

  76%
  14%
  10%

Q17 How easy is it to book ahead in your practice?

  44%
  38%
  5%
  0%
  0%
  3%
  10%

Q18 How do you normally book your appointments at your practice? (Please select all boxes that apply)

  39%
  76%
  9%
  3%

Q19 Which of the following methods would you prefer to use to book appointments at your practice? (Please select all boxes that apply)

  37%
  78%
  29%
  2%

THINKING OF TIMES WHEN YOU WANT TO SEE A PARTICULAR DOCTOR / NURSE:

Q20 How quickly do you usually get seen?

  42%
  17%
  22%
  11%
  3%
  5%

Q21 How do you rate how quickly you were seen?

  35%
  31%
  15%
  10%
  0%
  0%
  4%
  5%

THINKING OF TIMES WHEN YOU ARE WILLING TO SEE ANY DOCTOR Q22 How quickly do you usually get seen?

  65%
  15%
  3%
  10%
  2%
  5%

Q23 How do you rate how quickly you were seen?

  34%
  33%
  11%
  6%
  0%
  0%
  6%
  10%

THINKING OF YOUR MOST RECENT CONSULTATION WITH A DOCTOR OR NURSE Q24 How long did you wait for your consultation to start?

  17%
  37%
  16%
  4%
  6%
  3%
  17%

Q25 How do you rate how long you waited?

  25%
  27%
  17%
  14%
  1%
  0%
  2%
  14%

Q26 Is your GP practice currently open at times that are convenient to you?

  86%
  3%
  1%
  10%

Q27 Which of the following additional hours would make it easier for you to see or speak to someone? (Please select all boxes that apply)

  5%
  4%
  7%
  13%
  3%
  8%

Q28 Is there a particular GP you usually prefer to see or speak to?

  75%
  20%
  5%

Q29 How often do you see or speak to the GP you prefer?

  52%
  15%
  8%
  1%
  1%
  23%

IF YOU HAVE NOT SEEN A NURSE IN THE LAST 6 MONTHS - PLEASE GO TO Q37 HOW GOOD WAS THE NURSE YOU LAST SAW AT:

Q30 Putting you at your ease?

  63%
  7%
  0%
  0%
  0%
  0%
  30%

Q31 Giving you enough time?

  58%
  11%
  1%
  0%
  0%
  0%
  30%

Q32 Listening to you?

  56%
  13%
  1%
  0%
  0%
  0%
  30%

Q33 Explaining your condition and treatment?

  49%
  15%
  1%
  0%
  0%
  3%
  32%

Q34 Involving you in decisions about your care?

  43%
  15%
  1%
  0%
  0%
  9%
  32%

Q35 Providing or arranging treatment for you?

  45%
  12%
  0%
  0%
  0%
  10%
  33%

Q36 Would you be completely happy to see this nurse again?

  58%
  0%
  42%

THINKING ABOUT THE CARE YOU GET FROM YOUR DOCTORS AND NURSES OVERALL, HOW WELL DOES THE PRACTICE HELP YOU TO:

Q37 Understand your health problems?

  92%
  3%
  0%
  2%
  3%

Q38 Cope with your health problems

  88%
  6%
  0%
  3%
  3%

Q39 Keep yourself healthy

  77%
  10%
  0%
  6%
  7%

Q40 Overall, how would you describe your experience of your GP surgery?

  68%
  25%
  3%
  0%
  0%
  0%
  4%

Q41 Would you recommend your GP surgery to someone who has just moved to your local area?

  87%
  6%
  0%
  0%
  0%
  7%

IT WILL HELP US TO UNDERSTAND YOUR ANSWERS IF YOU COULD TELL US A LITTLE ABOUT YOURSELF Q42 Are you?

  39%
  54%
  7%

Q43 How old are you?

  0%
  17%
  31%
  28%
  15%
  9%

Q44 Do you have a long-standing health condition?

  53%
  34%
  5%
  8%

Q45 What is your ethnic group?

  90%
  0%
  1%
  0%
  0%
  0%
  9%

Q46 Which of the following best describes you?

  41%
  0%
  2%
  1%
  5%
  43%
  2%
  6%

FINALLY - PLEASE ADD ANY OTHER COMMENTS YOU WOULD LIKE TO MAKE ABOUT YOUR GP PRACTICE