88

Phlebotomy Survey 2016.17

How long did you have to wait to get an appointment for your blood test?

  62%
  20%
  11%
  1%
  2%
  2%

Did you feel this was acceptable?

  98%
  1%

Was this the first date that was offered to you?

  90%
  9%

On the day of your blood test how long did you have to wait?

  100%
  0%
  0%
  0%
  0%

Did you feel this was acceptable?

  100%
  0%

Comfort and Cleanliness of the facility

  84%
  15%
  0%
  0%
  0%

Whether staff treated you in a courteous, professional manner

  88%
  11%
  0%
  0%
  0%

What you thought of the skill of the satff member taking the blood.

  97%
  2%
  0%
  0%
  0%

The overall level of care you received during the visit

  89%
  5%
  0%
  0%
  0%
  6%

Would you recommend this service to a friend or family member?

  95%
  2%
  3%

If you would not recommend this service to a friend or family member please indicate why.

SWCCG - How important is it that blood tests are provided at your local surgery?

  90%
  9%
  0%
  0%
  0%

SWCCG - If your local practice is unsuccessful in retaining the blood service contract and it is awarded to a private providerit is likely you will have to travel to an alternative venue for your blood test. How fare would you be willing to travel?

  57%
  14%
  2%
  4%
  20%

SWCCG - Please put any other comments or suggestions about this service and the planned re-procurement in the box below.