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Patient Survey 2016

How easy is it to get through to the practice on the telephone?

  16%
  53%
  29%

How helpful was the receptionist on the telephone?

  55%
  38%
  5%

How easy is it to make an appointment on the day you required?

  9%
  29%
  60%

How easy is it to make an appointment with the Doctor/Nurse or Health Care Assistant of your choice?

  11%
  31%
  54%
  4%

How satisfied were you with your consultation with the Doctor/Nurse or Health Care Assistant?

  65%
  27%
  2%
  6%

If you requested a telephone appointment did the Doctor/Nurse ring you back on the same day?

  65%
  13%
  4%
  18%

On arrival at the surgery was the receptionist helpful?

  62%
  29%
  1%
  8%

Are the opening times of the surgery suitable for you?

  91%
  6%
  3%

How often do you visit the Surgery?

  32%
  46%
  20%

How would you rate the access/facilities in the building?

  79%
  20%
  0%

Repeat Prescriptions; are you happy with the service provided?

  47%
  39%
  8%
  6%

Which service do you use to order your repeat medication?

  50%
  7%
  30%
  13%

Do you find the practice is easy accessible and provides adequate facilities for our disabled patients?

  65%
  24%
  1%
  10%

Are you?

  39%
  56%
  5%

What is your age group?

  2%
  8%
  37%
  32%
  16%
  5%

What is your ethnic background that you most identify with yourself?

  89%
  0%
  1%
  0%
  0%
  0%
  5%
  5%

Would you recommend this surgery to family and friends?

  86%
  9%
  5%