Appointments survey

How do you normally book appointments?


Do you use the on-line booking system?


If you have never used the on-line service what is the reason?

When you want to book an appointment is it normally?


If it is urgent and we cannot offer a same day appointment are you happy to discuss your problem with the duty doctor?


If No, please explain why not?

Would you be happy to explain your problem to a Nurse or a Nurse Practitioner?


If No, please explain why not?

How do you find getting through on the phone?


When you get through how helpful are the receptionists?

Do you find the telephone options easy to understand?


If No, how can they be improved?

Do you find it useful to receive a text reminder of your appointment?


Any other comments you would like to make?