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Patient Survey 2016

In order to help us provide the highest standard of care, it would be appreciated if you could complete the survey below. The survey is anonymous and staff will not be able to identify your responses.

RATING

Ability to get through to the practice by telephone

  23%
  19%
  17%
  23%
  14%
  4%

Helpfulness of receptionists

  53%
  29%
  11%
  2%
  0%
  5%

Opening hours of the practice

  31%
  45%
  12%
  3%
  1%
  8%

Choice of Appointment times - AM Surgery (Open surgery)

  32%
  23%
  17%
  7%
  9%
  12%

Choice of Appointment times (PM Surgery - Pre-bookable Appointments)

  20%
  21%
  19%
  10%
  11%
  19%

Waiting time upon arrival at the surgery for your appointment

  26%
  35%
  16%
  12%
  1%
  10%

Quality of care by Doctor during consultation

  49%
  33%
  12%
  0%
  0%
  6%

Quality of care of Nurse during consultation

  52%
  31%
  10%
  1%
  1%
  5%

Quality of services provided by the surgery

  49%
  30%
  13%
  1%
  0%
  7%

Accessibility of the practice

  51%
  29%
  12%
  1%
  0%
  7%

ON-LINE SERVICES

Have you used the On-Line Facility to book and cancel appointments?

  17%
  70%
  13%

Have you used the On-Line facility to order Repeat Prescriptions?

  11%
  75%
  14%

Have you used the On-Line Facility to update your personal details?

  8%
  77%
  15%

Was the On-Line Facility easy to follow?

  16%
  2%
  82%

Do you think the On-Line Facilities are an improvement to the services offered by the practice?

  27%
  4%
  69%

Finally, would you recommend this surgery to your friends and family?

  82%
  9%
  9%

PLEASE ADD ANY ADDITIONAL COMMENTS BELOW