117

Patient Survey 2016

In order to help us provide the highest standard of care, it would be appreciated if you could complete the survey below. The survey is anonymous and staff will not be able to identify your responses.

RATING

Ability to get through to the practice by telephone

  23%
  19%
  17%
  23%
  14%
  4%

Results chart

Helpfulness of receptionists

  53%
  29%
  11%
  2%
  0%
  5%

Results chart

Opening hours of the practice

  31%
  45%
  12%
  3%
  1%
  8%

Results chart

Choice of Appointment times - AM Surgery (Open surgery)

  32%
  23%
  17%
  7%
  9%
  12%

Results chart

Choice of Appointment times (PM Surgery - Pre-bookable Appointments)

  20%
  21%
  19%
  10%
  11%
  19%

Results chart

Waiting time upon arrival at the surgery for your appointment

  26%
  35%
  16%
  12%
  1%
  10%

Results chart

Quality of care by Doctor during consultation

  49%
  33%
  12%
  0%
  0%
  6%

Results chart

Quality of care of Nurse during consultation

  52%
  31%
  10%
  1%
  1%
  5%

Results chart

Quality of services provided by the surgery

  49%
  30%
  13%
  1%
  0%
  7%

Results chart

Accessibility of the practice

  51%
  29%
  12%
  1%
  0%
  7%

Results chart

ON-LINE SERVICES

Have you used the On-Line Facility to book and cancel appointments?

  17%
  70%
  13%

Results chart

Have you used the On-Line facility to order Repeat Prescriptions?

  11%
  75%
  14%

Results chart

Have you used the On-Line Facility to update your personal details?

  8%
  77%
  15%

Results chart

Was the On-Line Facility easy to follow?

  16%
  2%
  82%

Results chart

Do you think the On-Line Facilities are an improvement to the services offered by the practice?

  27%
  4%
  69%

Results chart

Finally, would you recommend this surgery to your friends and family?

  82%
  9%
  9%

Results chart

PLEASE ADD ANY ADDITIONAL COMMENTS BELOW