105

We would be grateful if you would complete this survey about your general practice. Your surgery want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

Q1 How helpful do you find the receptionists at your GP practice?

  94%
  4%
  0%
  0%
  0%
  2%

Q2 How easy is it to get through to someone at your GP practice on the phone?

  53%
  40%
  0%
  0%
  0%
  2%
  5%

Q3 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  22%
  22%
  2%
  3%
  4%
  41%
  6%

Q4 Do you feel that the surgery is wheelchair friendly?

  57%
  2%
  0%
  20%
  18%
  3%



How good was the last GP you saw for the following?(Q5-Q11)

Q5 Giving you enough time?

  57%
  25%
  7%
  1%
  0%
  0%
  10%

Q6 Listening to you

  64%
  20%
  5%
  1%
  0%
  0%
  10%

Q7 Explaining tests and treatment

  58%
  18%
  11%
  1%
  0%
  3%
  9%

Q8 Involving you in decision about your care, giving you time and choice

  49%
  25%
  5%
  4%
  0%
  7%
  10%

Q9 Treating you with care and concern

  61%
  16%
  8%
  3%
  0%
  1%
  11%

Q10 Did you have confidence and trust in the GP you saw

  73%
  15%
  2%
  0%
  10%

Q11 If the GP referred you to other services, was this done in a timely manor?

  66%
  2%
  2%
  20%
  10%

Please specify which doctor the above answers relate to- these comments are anonymous

..........................................................................................

Q12 How would you like the appointment system to look in the future?

  73%
  9%
  12%
  6%

Q13 Overall, how would you describe your experience of your GP surgery?

  51%
  32%
  8%
  2%
  0%
  0%
  7%

Q14 Would you recommend your GP surgery to someone who has just moved to your local area?

  71%
  20%
  1%
  0%
  1%
  7%

It will help us to understand your answers if you could tell us a little about yourself

Q15 Are you?

  36%
  58%
  6%

Q16 How old are you?

  0%
  27%
  36%
  21%
  8%
  8%

Q17 Do you have a long-standing health condition?

  53%
  33%
  4%
  10%

Q18 What is your ethnic group?

  90%
  0%
  0%
  0%
  0%
  0%
  10%

Q19 Which of the following best describes you?

  43%
  1%
  2%
  7%
  2%
  30%
  0%
  2%
  13%

Finally, please add any other comments you would like to make about your GP practice:

Results will be published on the surgery website. Many thanks

© 2011 GPAQ V3 including all individual questions is copyright University of Cambridge/University of Manchester