Harrowby Lane Surgery

Number of Responses: 105

We would be grateful if you would complete this survey about your general practice. Your surgery want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

Q1 How helpful do you find the receptionists at your GP practice?

Very helpful  94%

Fairly helpful  4%

Not very helpful  0%

Not at all helpful  0%

Don’t know  0%

No response  2%

Q2 How easy is it to get through to someone at your GP practice on the phone?

Very easy  53%

Fairly easy  40%

Not very easy  0%

Not at all easy  0%

Don’t know  0%

Haven’t tried  2%

No response  5%

Q3 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

Very easy  22%

Fairly easy  22%

Not very easy  2%

Not at all easy  3%

Don’t know  4%

Haven’t tried  41%

No response  6%

Q4 Do you feel that the surgery is wheelchair friendly?

Yes, all aspects  57%

Not all aspects  2%

Not at all  0%

Don’t know  20%

Haven’t tried  18%

No response  3%

How good was the last GP you saw for the following?(Q5-Q11)

Q5 Giving you enough time?

Very good  57%

Good  25%

Fair  7%

Poor  1%

Very poor  0%

Does not apply  0%

No response  10%

Q6 Listening to you

Very good  64%

Good  20%

Fair  5%

Poor  1%

Very poor  0%

Does not apply  0%

No response  10%

Q7 Explaining tests and treatment

Very good  58%

Good  18%

Fair  11%

Poor  1%

Very poor  0%

Does not apply  3%

No response  9%

Q8 Involving you in decision about your care, giving you time and choice

Very good  49%

Good  25%

Fair  5%

Poor  4%

Very poor  0%

Does not apply  7%

No response  10%

Q9 Treating you with care and concern

Very good  61%

Good  16%

Fair  8%

Poor  3%

Very poor  0%

Does not apply  1%

No response  11%

Q10 Did you have confidence and trust in the GP you saw

Yes, definitely  73%

Yes, to some extent  15%

No, not at all  2%

Don't know/Can't say  0%

No response  10%

Q11 If the GP referred you to other services, was this done in a timely manor?

Yes  66%

No  2%

Unsure  2%

Does not apply  20%

No response  10%

Please specify which doctor the above answers relate to- these comments are anonymous

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Q12 How would you like the appointment system to look in the future?

Half pre-booked appointments and half open surgery giving flexibility to patients  73%

All open surgery clinics with no pre-bookable appointment  9%

All appointments pre-bookable  12%

No response  6%

Q13 Overall, how would you describe your experience of your GP surgery?

Excellent  51%

Very good  32%

Good  8%

Fair  2%

Poor  0%

Very poor  0%

No response  7%

Q14 Would you recommend your GP surgery to someone who has just moved to your local area?

Yes, definitely  71%

Yes, probably  20%

No, probably not  1%

No, definitely not  0%

Don’t know  1%

No response  7%

It will help us to understand your answers if you could tell us a little about yourself

Q15 Are you?

Male  36%

Female  58%

No response  6%

Q16 How old are you?

Under 16  0%

16 to 44  27%

45 to 64  36%

65 to 74  21%

75 or over  8%

No response  8%

Q17 Do you have a long-standing health condition?

Yes  53%

No  33%

Don’t know / can’t say  4%

No response  10%

Q18 What is your ethnic group?

White  90%

Black or Black British  0%

Asian or Asian British  0%

Mixed  0%

Chinese  0%

Other ethnic group  0%

No response  10%

Q19 Which of the following best describes you?

Employed (full or part time, including self-employed)  43%

Unemployed / looking for work  1%

At school or in full time education  2%

Unable to work due to long term sickness  7%

Looking after your home/family  2%

Retired from paid work  30%

Carer  0%

Other  2%

No response  13%

Finally, please add any other comments you would like to make about your GP practice:

Results will be published on the surgery website. Many thanks

© 2011 GPAQ V3 including all individual questions is copyright University of Cambridge/University of Manchester