7

Confidentiality in the Waiting Room

Are you concerned that medical information about yourself could be overheard by people in the waiting room?

  42%
  28%
  14%
  16%

Could you be specific about when this might happen?

Have you ever overheard a member of staff using a patient's name and giving out confidential information?

  0%
  85%
  15%

One improvement could be to install a "bank style" glass screen across the reception desk. Would you be in favour of this?

  42%
  42%
  16%

Lunesdale Surgery Only

Are you aware of the private room next to reception which is available for you to speak in confidence?

  0%
  85%
  15%

Do you have any ideas you could suggest to help us improve confidentiality?