2016 'SystemOnline' survey

Number of Responses: 135

Dear Patient,

We hope you will be willing to complete this short survey to help us have a better understanding of our patients and their health needs.

Our Practice Manager and, Patient Participation Group committee, will analyse the results and prepare an action plan to address patient concerns where it is possible to do so.

To make the results more accessible, the survey results and comments together with the action plan will be published on the William Fisher Medical Centre and Patient Participation Group websites, as well as being displayed in the surgery.

Please consider joining our Virtual Patient Participation Group. By becoming a member we will communicate with you by email, requesting that you visit our website and complete any future surveys we may undertake from time to time. We will keep our surveys short and to the point so it shouldn't take too much of your time. To find out more about the Patient Participation Group please visit their website at www.essexinfo.net/wfmc-ppg/.

'SystemOnline'

The new 'SystemOne' software has been in operation in the Medical Centre for several months now. The Practice Manager and Patient Participation Group Committee is conducting this survey to understand your level of awareness and opinion of the online service 'SystemOnline', which is available to patients with internet access.

It is important to inform you that the normal services continue to be available to all patients irrespective of whether they have access to the internet, or, who are not confident in the use of the online service.

Please answer all of the questions and click 'Send' when you are done.

A. Patient Awareness of 'SystemOnline' and Registration

Q1. Were you aware of the 'SystemOnline' service offered by the Medical Centre prior to this survey? .

Yes  63%
No  33%
No response  4%

Q2. Are you aware that you have to register for the 'SystemOnline' service?

Yes  61%
No  34%
No response  5%

Q3. Have you registered to get access to 'SystemOnline'?

Yes  50%
No  45%
No response  5%

Q4. Do you have any comments you wish to make regarding Awareness and Registration? If so please type your comments in the text box below.

B. 'SystemOnline' Appointments

Q5. Are you aware that you can now book some appointments on line using 'SystemOnline'?

Yes  55%
No  42%
No response  3%

Q6. Have you used the 'SystemOnline' appointment system?

Yes  24%
No  56%
Have not needed an appointment recently.  17%
No response  3%

Q7. Do you have any comments you wish to make regarding online appointment booking? If so please type your comments in the text box below.

C. 'SystemOnline' Ordering Repeat Prescriptions

Q8. Are you aware that you can now order repeat prescriptions using 'SystemOnline'?

Yes  67%
No  30%
No response  3%

Q9. Have you used 'SystemOnline' to order your repeat prescription?

Yes  47%
No  42%
Have not needed, or, don’t have repeat prescriptions.  8%
No response  3%

Q10. Do you have any comments you wish to make regarding online ordering of repeat prescriptions? If so please type your comments in the text box below.

D.'SystemOnline' Patient records.

Q11. Are you aware that you can now access some of your patient records on 'SystemOnline'?

Yes  41%
No  55%
No response  4%

Q12. Have you had a look at your online records that are currently available?

Yes  14%
No  82%
No response  4%

Q13. Do you have any comments you wish to make regarding online patient records? If so please type your comments in the text box below.

E. 'SystemOnline' Pathology/Radiology Test Results

Q14. Are you aware that you can now access some Pathology and Radiology results online?

Yes  15%
No  82%
No response  3%

Q15. Have you had a look at your online results?

Yes  3%
No  61%
Have not had any tests recently  29%
No response  7%

Q16. Do you have any comments you wish to make regarding online test results? If so please type your comments in the text box below.

F. To help us analyse your answers please tell us a few things about yourself:

Q17. Are you?

Male  40%
Female  58%
No response  2%

Q18. What age are you?

Under 18  0%
18 – 24  1%
25 – 34  3%
35 – 44  4%
45 – 54  17%
55 – 64  25%
65 – 74  35%
75 – 84  8%
85 and over  0%
No response  7%

Q19. Which best describes what you are doing at present ? If more than one of these applies to you please tick the main one ONLY

Full-time paid work (30 hours or more per week)  25%
Part-time paid work (under 30 hours per week)  15%
Full time education (school, college, university)  0%
Unemployed  0%
Permanently sick or disabled  4%
Fully retired from work  44%
Looking after the home  4%
Doing something else  3%
No response  5%

Q20. What is your ethnic group?

White  93%
Black or Black British  0%
Asian or Asian British  0%
Mixed  2%
Chinese  0%
Other ethnic group  0%
No response  5%

G. Your Overall Satisfaction

Q21. In general, how satisfied are you with the care you get at the William Fisher Medical Centre?

Very  87%
Fairly  8%
Neither satisfied or dissatisfied  0%
Quite dissatisfied  0%
Very dissatisfied  1%
No response  4%

Q22.Would you recommend the William Fisher Medical Centre to someone who has just moved to your local area?

Yes  93%
Might  2%
Not Sure  2%
Probably not  0%
Definitely not  0%
Don’t know  0%
No response  3%

Q23. Finally please add any other comments you would like to make about the William Fisher Medical Centre

Many thanks for your time in answering the questions on this survey.