52

We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

About Receptionists and Appointments

Q1 How helpful do you find the receptionists at your GP practice?

  80%
  17%
  1%
  0%
  0%

Results chart

Q2 Are you aware that you can request a telephone consultation with GP or nurse?

  30%
  67%
  3%

Results chart

Q3 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  25%
  15%
  5%
  3%
  11%
  38%

Results chart

Q4 Are you aware of same day emergency appointment offered by the practice?

  86%
  11%
  3%

Results chart

Q5 How easy is it to book a same day emergency appointment in your surgery

  23%
  36%
  19%
  3%
  5%
  11%

Results chart

Q6 How easy is it to book ahead in your practice?

  36%
  40%
  19%
  1%
  0%
  1%

Results chart

Q7 How do you normally book your appointments at your practice? Please tick all boxes that apply.

  17%
  94%
  0%
  0%

Q8 Which of the following methods would you prefer to use to book appointments at your practice? Please tick all boxes that apply.

  21%
  92%
  11%
  1%

Thinking of times when you want to see a particular doctor:

Q9 How quickly do you usually get seen?

  21%
  30%
  34%
  1%
  11%

Results chart

Thinking of times when you are willing to see any doctor:

Q10How quickly do you usually get seen?

  32%
  40%
  17%
  1%
  7%

Results chart

Thinking of your most recent consultation with a doctor or nurse

Q11 How long did you wait for your consultation to start?

  19%
  40%
  17%
  5%
  3%
  7%
  9%

Results chart

About opening times

Q12 Is your GP practice currently open at times that are convenient to you?

  78%
  7%
  11%
  4%

Results chart

Q13 Which of the following additional opening hours would make it easier for you to see or speak to someone? Please tick all boxes that apply.

  21%
  26%
  30%
  36%
  15%
  9%

Q14 Have you been to A&E or any other clinic because you did not get an appointment with your GP practice in the last six months?

  28%
  59%
  13%

Results chart

How good was the last GP you saw at each of the following?

(If you haven’t seen a GP in your practice in the last 6 months, please go to Q25)

Q15 Giving you enough time

  48%
  38%
  7%
  1%
  0%
  0%
  6%

Results chart

Q16 Listening to you

  55%
  32%
  1%
  5%
  0%
  0%
  7%

Results chart

Q17 Explaining tests and treatments

  51%
  34%
  9%
  0%
  0%
  0%
  6%

Results chart

Q18 Involving you in decisions about your care

  44%
  34%
  5%
  3%
  0%
  3%
  11%

Results chart

Q19 Treating you with care and concern

  50%
  32%
  11%
  0%
  0%
  1%
  6%

Results chart

Q20 Did you have confidence and trust in the GP you saw or spoke to?

  61%
  26%
  3%
  1%
  9%

Results chart

How good was the last nurse you saw at each of the following?

(If you haven’t seen a nurse in your practice in the last 6 months, please go to Q31)

Q21Giving you enough time

  38%
  25%
  3%
  0%
  0%
  7%
  27%

Results chart

Q22 Listening to you

  40%
  25%
  1%
  1%
  0%
  3%
  30%

Results chart

Q23 Explaining tests and treatments

  32%
  30%
  3%
  0%
  0%
  7%
  28%

Results chart

Q24Involving you in decisions about your care

  34%
  25%
  3%
  0%
  0%
  9%
  29%

Results chart

Q25 Treating you with care and concern

  36%
  25%
  3%
  0%
  0%
  7%
  29%

Results chart

Q26 Did you have confidence and trust in the nurse you saw or spoke to?

  50%
  15%
  0%
  7%
  28%

Results chart

About care from your doctors and nurses

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q27 Understand your health problems?

  51%
  13%
  0%
  3%
  33%

Results chart

Q28 Cope with your health problems

  50%
  11%
  1%
  7%
  31%

Results chart

Q29 Overall, how would you describe your experience of your GP surgery?

  19%
  36%
  9%
  5%
  3%
  0%
  28%

Results chart

Q30 Would you recommend your GP surgery to someone who has just moved to your local area?

  44%
  17%
  3%
  1%
  3%
  32%

Results chart

It will help us to understand your answers if you could tell us a little about yourself

Q31 Are you?

  19%
  63%
  18%

Results chart

Q32 How old are you?

  0%
  38%
  19%
  21%
  3%
  19%

Results chart

Q33 Do you have a long-standing health condition?

  40%
  28%
  13%
  19%

Results chart

Q34 What is your ethnic group?

  65%
  9%
  5%
  1%
  0%
  0%
  20%

Results chart

Finally, please add any other comments you would like to make about your GP practice:

© 2011 GPAQ V3 including all individual questions is copyright University of Cambridge/University of Manchester