9

We aspire to the highest professional standards and are keen to receive feedback to help us to develop and improve the services we offer.

Which physiotherapist did you see?

  66%
  22%
  11%

1. After you had seen the doctor, how long did you have to wait for your appointment with the physiotherapist?

  0%
  55%
  44%

Was this acceptable to you?

  44%
  22%
  34%

2. Did you find it easy to get to your appointment

  88%
  0%
  12%

If no, why was this?

What could we do to improve this?

3. If you needed to change your appointment, how easy was this to do?

  11%
  33%
  11%
  11%
  22%
  12%

4. How would you rate the way you were treated by the reception and administration staff at the surgery?

  33%
  55%
  11%
  0%

5. How would you rate the way the therapist listened to your symptoms?

  22%
  77%
  0%
  0%

6. How would you rate the way the therapist explained your treatment?

  33%
  55%
  11%
  0%

7. How satisfied were you with the amount of time the therapist spent with you?

  55%
  44%
  0%
  0%

8. How would you rate the therapist's care and concern for you?

  33%
  55%
  11%
  0%

9. How would you rate the effectiveness of your treatment?

  44%
  44%
  11%
  0%

10. Taking everything into account, how would you rate the overall quality of the service you received?

  33%
  55%
  11%
  0%

11. On a scale of 1 to 5 (with 5 being in the greatest pain) please rate the effectiveness of your treatment before and after treatment.

(Before treatment):

  0%
  0%
  11%
  33%
  22%
  34%

(After treatment):

  11%
  44%
  11%
  0%
  0%
  34%

Do you have any other comments?