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We aspire to the highest professional standards and are keen to receive feedback to help us to develop and improve the services we offer.

Which osteopath did you see?

  50%
  45%
  5%

1. After you had seen the doctor, how long did you have to wait for your appointment with the osteopath?

  12%
  75%
  12%

Was this acceptable to you?

  80%
  0%
  20%

2. Did you find it easy to get to your appointment

  87%
  0%
  13%

If no, why was this?

What could we do to improve this?

3. If you needed to change your appointment, how easy was this to do?

  65%
  12%
  2%
  0%
  15%
  6%

4. How would you rate the way you were treated by the reception and administration staff at the surgery?

  60%
  32%
  2%
  2%
  4%

5. How would you rate the way the therapist listened to your symptoms?

  87%
  10%
  2%
  0%

6. How would you rate the way the therapist explained your treatment?

  95%
  5%
  0%
  0%

7. How satisfied were you with the amount of time the therapist spent with you?

  90%
  10%
  0%
  0%

8. How would you rate the therapist's care and concern for you?

  92%
  7%
  0%
  0%

9. How would you rate the effectiveness of your treatment?

  82%
  12%
  2%
  0%
  4%

10. Taking everything into account, how would you rate the overall quality of the service you received?

  80%
  15%
  0%
  0%
  5%

11. On a scale of 1 to 5 (with 5 being in the greatest pain) please rate the effectiveness of your treatment before and after treatment.

(Before treatment):

  0%
  2%
  12%
  22%
  27%
  37%

(After treatment):

  25%
  27%
  10%
  0%
  2%
  36%

Do you have any other comments?