19

Cardiology Service

After you had seen the doctor, how long did you have to wait for your appointment?

  21%
  26%
  52%

Was this acceptable to you?

  78%
  0%
  22%

Did you find it easy to get to your appointment?

  63%
  0%
  37%

If no, why was this?

What could we do to improve this?

If you needed to change your appointment how easy was this to do?

  21%
  5%
  0%
  0%
  74%

How would you rate the reception and administration staff at the surgery?

  0%
  0%
  31%
  63%
  6%

How would you rate the way the doctor listened to your symptoms?

  0%
  0%
  26%
  73%

How would you rate the way the doctor explained your treatment?

  0%
  0%
  42%
  57%

How satisfied were you with the amount of time the doctor spent with you?

  0%
  0%
  36%
  63%

How would you rate the doctor’s care and concern for you?

  0%
  0%
  21%
  68%
  11%

How would you rate the effectiveness of the treatment you received?

  0%
  0%
  26%
  63%
  11%

Taking everything into account how would you rate the overall quality of the service you received?

  0%
  0%
  26%
  68%
  6%

On a scale of 1 to 5 (with 5 being in the greatest pain) please rate the effectiveness of your treatment before and after treatment.

(Before treatment):

  0%
  0%
  0%
  0%
  0%
  100%

(After treatment):

  0%
  0%
  0%
  0%
  0%
  100%

Have you any other comments you would like to make?