37

Improving patient questionnaire

1.Ease of contacting the practice by telephone

  21%
  51%
  10%
  10%
  5%

Results chart

2. Level of satisfaction with day and time of your appointment (face to face or telepohne consult)

  27%
  43%
  13%
  10%
  5%

Results chart

3. Getting care for illness or injury as required

  40%
  35%
  8%
  5%
  5%
  7%

Results chart

4. Ease of ordering repeat prescriptions

  51%
  35%
  2%
  0%
  0%
  12%

Results chart

5. Information on on-line services ie ordering prescriptions and appointments

  21%
  32%
  8%
  0%
  0%
  39%

Results chart

6. Ease of getting referral to consultant when required

  21%
  40%
  16%
  5%
  5%
  13%

Results chart

7. Level of satisfaction with waiting room/premises

  37%
  45%
  8%
  5%
  0%
  5%

Results chart

8. Your phone calls answered promptly

  24%
  40%
  24%
  2%
  8%

Results chart

9. The courtesy of the person who took your call

  45%
  37%
  10%
  0%
  5%

Results chart

10. The information provided by Reception Team

  32%
  54%
  10%
  0%
  2%

Results chart

11. Overall satisfaction with this visit to the doctor/nurse

  51%
  32%
  13%
  2%
  0%

Results chart

12. The doctor's/nurse's explanation of health problems or treatments to me were

  54%
  32%
  10%
  2%
  0%

Results chart

13. The extent to which I felt assured by the doctor/nurse was

  43%
  37%
  10%
  5%
  2%

Results chart

14. My confidence in doctor's/nurse's ability was

  64%
  18%
  8%
  8%
  0%

Results chart

15. The opportunity the doctor/nurse gave me to express my concerns or fears was:

  45%
  37%
  8%
  5%
  0%
  5%

Results chart

16. The respect shown to me by the doctor/nurse was:

  67%
  24%
  2%
  2%
  2%

Results chart

17. The amount of time given to me for this visit was:

  45%
  27%
  13%
  10%
  2%

Results chart

18. The doctor’s/nurse’s consideration of my personal situation in deciding a treatment or advising me was:

  59%
  18%
  13%
  5%
  0%
  5%

Results chart

19. Level of satisfaction with appointment date given for consultant referral (within a reasonable waiting time)

  18%
  29%
  8%
  16%
  10%
  19%

Results chart

20. If you have had an appointment at Worthing Hospital in the last 6 months, please rate your satisfaction with the service that was provided

  29%
  18%
  8%
  5%
  5%
  35%

Results chart

21. Information on Out of Hours services

  5%
  18%
  24%
  10%
  5%
  38%

Results chart

22. Level of satisfaction with the Out of Hours service received

  16%
  2%
  10%
  10%
  2%
  60%

Results chart

23. The opportunity for making compliments or complaints to this practice about its service and quality of care

  21%
  24%
  18%
  2%
  2%
  33%

Results chart

24. Your overall satisfaction with the Practice is:

  40%
  37%
  16%
  2%
  2%

Results chart

25. Recommendation to friends and family

  45%
  32%
  5%
  10%
  2%
  6%

Results chart

26. Any further comments about how the Practice could improve their service or quality of care

Any further comments about other services, i.e. Out of Hours, secondary care services or other NHS services

27. Are you male or female?

  48%
  48%
  4%

Results chart

28. How old are you?

  5%
  8%
  45%
  29%
  10%

Results chart

29. What is your ethnic group? Please choose ONE section from A to E and tick the appropriate box to indicate your cultural background

  16%
  75%
  0%
  8%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%

Results chart

30. Which of the following best describes you?

  16%
  8%
  0%
  62%
  0%
  14%

Results chart

31. How many years have you been attending this practice? …

32. Name of Nurse/GP you have seen recently