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LEE HOUSE SURGERY PATIENT SURVEY MARCH 2016

ABOUT YOU

Q1. Are you male or female ?

  36%
  58%
  6%

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Q2. How old are you ?

  1%
  2%
  12%
  13%
  16%
  13%
  19%
  13%
  5%
  6%

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ABOUT THE SURGERY

Q3. In the past 6 months how easy have you found the following ?

Getting through on the phone

  4%
  35%
  47%
  11%
  0%
  0%
  3%

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Speaking to a Doctor on the phone

  73%
  6%
  6%
  6%
  2%
  3%
  4%

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Speaking to a Nurse on the phone

  61%
  15%
  13%
  5%
  0%
  2%
  4%

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Booking an appointment with a Doctor

  4%
  37%
  38%
  14%
  3%
  0%
  4%

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Booking an appointment with a Nurse

  25%
  39%
  29%
  1%
  0%
  1%
  5%

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Q4. How satisfied are you with the opening hours at the surgery ?

  43%
  29%
  10%
  6%
  0%
  4%
  8%

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If not satisfied with opening hours what would you want to change?

Q5. How helpful do you find the receptionists at the Surgery ?

  73%
  23%
  0%
  0%
  4%

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Q6. In general, how satisfied are you with the care you get at the Surgery?

  50%
  25%
  5%
  3%
  1%
  16%

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Q7. We offer online access to book appointments, if you use the system how satisfied are you with the service?

  17%
  6%
  8%
  0%
  0%
  69%

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If you do not use the system would you like us to send you the details?

  0%
  0%
  100%

Q8 We offer online prescription ordering, if you use the system how satisfied are you with the service?

  19%
  4%
  5%
  0%
  0%
  72%

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If you do not use the system would you like us to send you the details?

  0%
  0%
  100%

Q10 Would you recommend the Surgery to someone who has just moved to your local area.?

  43%
  37%
  9%
  2%
  1%
  2%
  6%

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OTHER COMMENTS Is there is anything else you would like to tell us?

Thank you for completing this survey.