Penn Surgery Patient Survey 2016

Number of Responses: 24

Penn Surgery Patient Survey 2016

How helpful do you find the receptionists at your GP Practice?

Very helpful 66%

Fairly helpful 33%

Not very helpful 0%

Not at all helpful 0%

Don't know 0%

Not applicable 0%

How easy is it to get through to someone at your GP Practice on the phone?

Very easy 25%

Fairly easy 54%

Not very easy 16%

Haven't tried 4%

How easy is it for you to speak to a Doctor or Nurse on the phone at your GP Practice?

Very easy 12%

Fairly easy 29%

Not very easy 12%

Haven't tried 45%

If you need to see a GP urgently, can you normally get seen the same day?

Yes 66%

No 12%

Never needed it 16%

Don't know 4%

How important is it to you to be able to book appointments ahead of time in your GP Practice?

Important 95%

Not important 4%

How easy is it to book an appointment ahead of time?

Very easy 45%

Fairly easy 45%

Not very easy 4%

Don't know 0%

Haven't tried 4%

How do you normally book your appointments at your practice? Tick all the boxes that apply

In person 20%

By phone 87%

Online 25%

Doesn't apply 0%

Thinking of times when you want to see or speak to a Doctor, how quickly do you usually get seen?

Same day 25%

2-4 days 41%

5 days or more 20%

I don't ususally need to see a particular Doctor 4%

Don't know, never tried 8%

How do you rate this?

Excellent 33%

Very good 29%

Good 16%

Fair 12%

Poor 8%

Very poor 0%

Does not apply 0%

Is your GP practice currently open at times that are convenient to you?

Yes 87%

No 12%

Don't know 0%

Which of the following additional opening hours would make it easier for you to see or speak to someone? (tick all boxes that apply)

Before 8am 4%

At lunch time 8%

After 6pm 20%

On a Saturday 16%

On a Sunday 0%

None of these 45%

No response 7%

Is there a particular GP that you usually prefer to see or speak to?

Yes 70%

No 25%

No response 5%

How often do you see or speak to the GP you prefer?

Always or almost always 45%

A lot of the time 29%

Some of the time 0%

Never or almost never 0%

Not tried at this GP Practice 12%

Not applicable to me 12%

How easy is it for you to see or speak to your Practice Nurse or Health Care Assistant at your GP Practice?

Very easy 41%

Fairly easy 58%

Not easy 0%

Do you know where to go if your GP Practice is closed?

Yes 91%

Don't know 4%

No response 5%

In the future, if it was available, how comfortable would you be with an online video consultation with your Doctor?

Very comfortable 25%

Comfortable 37%

Not comfortable 20%

Don't know 16%

Would you recommend our services at Penn Surgery to your Friends & Family?

Extremely likely 45%

Likely 41%

Neither likely nor Unlikely 8%

Unlikely 0%

Extremely unlikely 4%

Don't know 0%

Please tell us your age range

16-25 0%

25-45 12%

46-65 37%

65-85 45%

85+ 4%

Are you Male or Female?

Male 29%

Female 70%

What is your Ethnic Group?

British 95%

Irish 0%

Any other White background 0%

White and Black Caribbean 0%

White and Black African 0%

White and Asain 0%

Asian or British Asian 0%

Indian (inc British Indian) 4%

Pakistani (inc British Pakistani) 0%

Bangladeshi (inc British Bangladeshi) 0%

Black or Black British 0%

Black Caribbean 0%

Black African 0%

Any other Black background 0%

Chinese 0%

any other Ethnic Group 0%