Following last year's survey the practice has introduced a number of changes based on youcomments. This year's survey has been written to reflect this.
We value feedback from our patients - please help us to help you
1) Have you visited our Practice website?
2) If so, did you find it easy to use?
3) Have you used our online services to:-
a) book/cancel appointments?
b) request a prescription?
c) view your patient summary?
4) A new telephone system has been installed, have you noticed an improvement?
Please comment
5) Have you used our text and phone services:-
a) to cancel appointments on our dedicated cancellation line?
b) to use the GP telephone service?
6) How do you prefer to make/cancel appointments?
7) You are probably aware that we are holding Patient Information evenings, have you attended any?
8) Did you find it/them helpful
9) What topic would you like to hear about?
10) Are you able to easily obtain information that you need relating to your medical condition?
11) If so, is it up to date and relevant?
12) How well do you feel your problem is dealt with by the doctor or nurse at your first visit?
13) Please comment on how well you feel you are treated by Practice staff.
14) How likely are you to recommend our surgery to family and friends if they need similar care or treatment?
The following questions provide us with general information about the range of people who had responded to this survey. The information will not be used to identify you and will remain confidential.
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
If you would like to comment on anything else we would like to hear from you, please comment below:
Thank you for completing our questionnaire, your feedback is very important to us.