We would be grateful if you would complete this survey about your doctor and general practice. They want to provide the highest standard of care. A summary from this survey will be fed back to them to help them identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.
General Questions
Q1 The person I saw today was Dr or Nurse:
Q2 In the past 12 months, how many times have you seen a doctor or nurse from your practice?
Q3 How do you rate the way you are treated by receptionists at your practice?
Appointments
Q4a) How do you rate the hours that your practice is open for appointments?
Q4b) What additional hours would you like the practice to be open?
Thinking of times when you want to see a particular doctor:
Q5a) How quickly do you usually get seen?
Q5b) How do you rate how quickly you were seen?
Thinking of times when you are willing to see any doctor:
Q6a) How quickly do you usually get seen?
Q6b) How do you rate how quickly you were seen?
Thinking of times when you need to see a doctor urgently:
Q7 If you need to see a GP urgently, can you normally be seen on on the same day?
Waiting times:
Q8a) How long do you usually have to wait at the practice for your consultation to begin?
Q8b) How do you rate this?
Thinking of times you have phoned the practice, how do you rate the following:
Q9a) Ability to get through to the practice on the phone?
Q9b) Ability to speak to a doctor or nurse on the phone when you have a question or need medical advice?
This question asks about your usual doctor. If you don't have a 'usual doctor', answer about the one doctor at your practice who you know best. If you don't know any of the doctors, go straight to the next question.
Q10a) In general, how often do you see your usual doctor?
Q10b) How do you rate this?
About Your Visit to the GP or Nurse today
How do you rate the GP or Nurse you saw today on the following:
Q11a) How thoroughly the doctor or nurse asked about your symptoms and how you are feeling today?
Q11b) How well they listened to what you had to say?
Q11c) How well they put you at ease during your physical examintaion
Q11d) How much the doctor or nurse involved you in decisions about your care?
Q11e) How well they explained your problems or any treatment that you need?
Q11f) The amount of time the doctor or nurse spent with you today?
Q11g) The doctor or nurse's patience with your questions or worries?
Q11h) Their caring and concern for you?
Practice Specific Questions
Q12a) Over the last year we have started using the Electronic Prescription Service. This allows you to collect your prescription from any participating pharmacy in the country which can be helpful for those on holiday elsewhere in England. Certain medication can not currently go via this method but it is hoped that eventually this will change. Have you used this facility?
Q12b) Do you have any comments on this service?
Q12c) Are there any further improvements you would like to see at the Practice?
It will help us to understand your answers if you could tell us a little about yourself
Q13 Are you ?
Q14 How old are you?
Q15 What is your ethnic group?
Q16 Which of the following best describes you?
Q16 We are interested in any other comments you may have. Please write them here:
Is there anything particularly good about your healthcare?
Any other comments?
Thank you for taking the time to complete this questionnaire. We are always keen to get feedback, if in future we are not meeting your expectations, please let us know. If we are doing something well, please let others know too.