Ingrebourne Medical Centre

Number of Responses: 34

Q1. How would you like to be updated on improvements/changes to the surgery?

Q2. In the past 6 months how easy have you found the following?

Getting through on the phone

haven't tried  2%

very easy  52%

fairly easy  26%

not very easy  17%

don't know  0%

Speaking to a doctor on the phone

haven't tried  58%

very easy  2%

fairly easy  5%

not very easy  8%

don't know  20%

No response  7%

Speaking to a nurse on the phone

haven't tried  52%

very easy  14%

fairly easy  8%

not very easy  2%

don't know  17%

No response  7%

Obtaining test result by phone

haven't tried  44%

very easy  29%

fairly easy  5%

not very easy  8%

don't know  8%

No response  6%

Q3. Think about the last time you tried to see a doctor fairly quickly were you able to see a doctor on the same day or in the next two week days?

yes  70%

no  23%

can't remember  5%

Q4. If you weren't able to be seen during the next two weekdays, why was that?

Q5. How helpful do you find the receptionist?

very  76%

fairly  17%

not very  5%

not at all  0%

Q6. How long after your appointment time do you normally wait to be seen?

I don't normally have appts at a specific time  0%

I am normally seen on time  8%

less than 5 minutes  17%

5 to 15 minutes  52%

15-30 minutes  17%

more than 30 minutes  2%

can't remember  0%

Q7. How satisfied are you with the opening hours of the surgery?

very  47%

fairly  23%

neither satisfied nor satisfied  17%

quite dissatisfied  2%

very dissatisfied  5%

don't know opening hours  2%

Q8. Would you like the surgery open at additional times?

yes  67%

no  29%

No response  4%

[text]if so please comment

Q9. The last time you saw a GP at the surgery how helpful was the doctor at each of the following:

giving you enough time

very good  64%

good  20%

neither good nor poor  8%

poor  5%

very poor  0%

does not apply  0%

asking about your symptoms

very good  55%

good  23%

neither good nor poor  14%

poor  0%

very poor  2%

does not apply  2%

listening

very good  50%

good  29%

neither good nor poor  8%

poor  5%

very poor  2%

does not apply  2%

explaining test and treatments

very good  52%

good  29%

neither good nor poor  5%

poor  5%

very poor  2%

does not apply  2%

involving you in decisions about your care

very good  52%

good  20%

neither good nor poor  14%

poor  5%

very poor  2%

does not apply  2%

treating you with care and concern

very good  55%

good  17%

neither good nor poor  11%

poor  5%

very poor  2%

does not apply  2%

No response  8%

taking your problems seriously

ery good  52%

good  26%

neither good nor poor  5%

poor  5%

very poor  2%

does not apply  2%

No response  8%

Q10. Did you have confidence and trust in the doctor you saw?

yes definitely  76%

yes to some extent  14%

no not at all  5%

don't know  2%

Q11. How easy is it for you to get an appointment with a practice nurse?

haven't tried  23%

very  47%

fairly  23%

not very  0%

not at all  2%

don't know  2%

Q12. Last time you saw a practice nurse at the surgery how did you find the following:

giving you enough time

very good  70%

good  20%

neither good nor poor  0%

poor  0%

very poor  2%

doesn't apply  5%

asking about your symptoms

very good  67%

good  20%

neither good nor poor  0%

poor  0%

very poor  2%

doesn't apply  8%

listening

very good  70%

good  11%

neither good nor poor  2%

poor  2%

very poor  2%

does not apply  8%

explaining test and treatments

very good  70%

good  14%

neither good nor poor  2%

poor  0%

very poor  2%

does not apply  8%

involving you in decisions about your care

very good  70%

good  11%

neither good nor poor  5%

poor  0%

very poor  2%

does not apply  8%

treating you with care and concern

very good  67%

good  11%

neither good nor poor  5%

poor  0%

very poor  2%

does not apply  8%

No response  7%

taking your problems seriously

very good  67%

good  17%

neither good nor poor  2%

poor  0%

very poor  2%

does not apply  8%

Q13. In general how satisfied are you with the care you get at the surgery?

very  73%

fairly  14%

neither satisfied nor satisfied  2%

quite dissatisfied  2%

very dissatisfied  2%

No response  7%

Q14. How would you describe the overall cleanliness of the surgery?

very clean  70%

fairly clean  23%

not very clean  2%

not at all clean  0%

No response  5%

Some questions about you

Q15. Are you Male or Female?

male  41%

female  58%

Q16. How old are you?

under 18  0%

18-24  5%

25-34  8%

35-44  11%

45-54  23%

55-64  29%

65-74  14%

75-84  5%

85 and over  0%

Q17. Ethnicity

White-British  88%

White-Irish  0%

White-Other  5%

White & Black Caribbean  0%

White & Black African  2%

White & Asian  0%

Any other mixed background  0%

Indian  0%

Pakistani  0%

Bangladeshi  0%

Any other Asian background  0%

Caribbean  0%

African  0%

Any other Black background  0%

Chinese  0%

Any other ethnic group  0%

No response  5%

Q18. Which of these best describes what you are doing at present?

Full-time paid work 30 hours or more  38%

Part-time  8%

Full-time education  0%

Unemployed  2%

Permanently sick or disabled  11%

Retired  26%

Looking after home  5%

Something else  2%

No response  8%

Q19. Please use the space below for any comments or suggestions on how we can improve even further?