Skerne Medical Group

Number of Responses: 255

We would be grateful if you would complete this survey about your doctor and general practice. They want to provide the highest standard of care. A summary from this survey will be fed back to them to help them identify areas for improvement. Your opinions are very valuable. Please answer ALL the questions you can. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers. Thank you.

About Your Visit to the GP

How good was the GP at

Q1 Being polite and considerate?

Very good  77%

Good  15%

Satisfactory  5%

Poor  0%

Very poor  0%

No response  3%

Q2 Listening to you?

Very good  71%

Good  19%

Satisfactory  6%

Poor  0%

Very poor  0%

No response  4%

Q3 Assessing your medical condition?

Very good  59%

Good  27%

Satisfactory  10%

Poor  0%

Very poor  0%

No response  4%

How good was the GP at:

Q4 Explaining your condition and treatment?

Very good  62%

Good  24%

Satisfactory  11%

Poor  0%

Very poor  0%

No response  3%

Q5 Involving you in decisions about your care?

Very good  60%

Good  26%

Satisfactory  11%

Poor  0%

Very poor  0%

No response  3%

Q6 Providing or arranging treatment for you?

Very good  63%

Good  23%

Satisfactory  4%

Poor  2%

Very poor  0%

Does not apply  4%

No response  4%

Q7 Did you have confidence that the GP is honest and trustworthy?

Yes, definitely  88%

Yes, to some extent  7%

No, not at all  0%

Don’t know / can’t say  0%

No response  5%

Please enter the name of the GP/Nurse you recently saw and add any additional comments:

About Receptionists and Appointments

Q8 How helpful do you find the receptionists at your GP practice?

Very helpful  71%

Fairly helpful  24%

Not very helpful  0%

Not at all helpful  1%

No response  4%

Q9 How easy is it to get through to someone at your GP practice on the phone?

Very easy  29%

Fairly easy  53%

Not very easy  11%

Not at all easy  4%

Don’t know  0%

Haven’t tried  0%

No response  3%

Q10 If you need to see a GP urgently, can you normally get seen on the same day?

Yes  69%

No  9%

Don’t know / never needed to  17%

No response  5%

Q11 How important is it to you to be able to book appointments ahead of time in your practice?

Important  85%

Not important  11%

No response  4%

Q12 How easy is it to book ahead in your practice?

Very easy  20%

Fairly easy  47%

Not very easy  18%

Not at all easy  6%

Don’t know  2%

Haven’t tried  3%

No response  4%

Q13 Which of the following methods would you prefer to use to book appointments at your practice? (please X all boxes that apply)

Thinking of your most recent consultation with a doctor or nurse

Q14 Did you use the self check in facility on your last visit to the practice?

Yes  79%

No  14%

Not aware of the facility  3%

No response  4%

Q15 If no, why did you choose not to use the self check in?

Q16 How long did you wait for your consultation to start?

Less than 5 minutes  13%

5 – 10 minutes  38%

11 – 20 minutes  37%

21 – 30 minutes  6%

More than 30 minutes  3%

No response  3%

Patient Feedback

Q17 Are you aware we have a practice Patient Focus Group that meets every 3 months?

Yes  33%

No  63%

No response  4%

If you are interested on more information or joining the group please contact the practice

Q18 How useful do you find the information on our practice website?

Very good  23%

Satisfactory  47%

Poor  2%

I do not use the website  23%

No response  5%

Q19 What information/changes would you like to see on our website?

About your visit to a Nurse

How good was the Nurse you last saw at:

Q20 Putting you at ease?

Very good  69%

Good  9%

Satisfactory  1%

Poor  0%

Very poor  0%

No response  21%

Q21 Listening to you?

Very good  63%

Good  15%

Satisfactory  0%

Poor  0%

Very poor  0%

No response  22%

Q22 Explaining your condition and treatment?

Very good  56%

Good  18%

Satisfactory  4%

Poor  0%

Very poor  0%

No response  22%

Q23 Involving you in decisions about your care?

Very good  47%

Good  20%

Satisfactory  5%

Poor  0%

Very poor  0%

Does not apply  7%

No response  21%

Q24 Providing or arranging treatment for you?

Very good  49%

Good  18%

Satisfactory  3%

Poor  0%

Very poor  0%

Does not apply  7%

No response  23%

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q25 Understand your health problems?

Very well  83%

Unsure  9%

Not very well  3%

Does not apply  2%

No response  3%

Q26 Cope with your health problems

Very well  80%

Unsure  12%

Not very well  3%

Does not apply  2%

No response  3%

Q27 Keep yourself healthy

Very well  68%

Unsure  20%

Not very well  3%

Does not apply  4%

No response  5%

Q28 Overall, how would you describe your experience of your GP surgery?

Excellent  39%

Very good  42%

Good  10%

Satisfactory  5%

Poor  1%

Very poor  0%

No response  3%

It will help us to understand your answers if you could tell us a little about yourself

Q29 Are you ?

Male  42%

Female  56%

No response  2%

Q30 How old are you?

Under 16  0%

16 to 44  14%

45 to 64  42%

65 to 74  35%

75 or over  5%

No response  4%

Q31 Do you have a long-standing health condition?

Yes  65%

No  30%

Don’t know / can’t say  2%

No response  3%

Q32 What is your ethnic group?

White  97%

Black or Black British  0%

Asian or Asian British  0%

Mixed  0%

Chinese  0%

Other ethnic group  0%

No response  3%

Q33 Which of the following best describes you?

Employed (full or part time, including self-employed)  39%

Unemployed / looking for work  2%

At school or in full time education  0%

Unable to work due to long term sickness  6%

Looking after your home/family  1%

Retired from paid work  45%

Other  1%

No response  6%

Finally, please add any other comments you would like to make about your GP practice:

GPAQ-R © 2013 is reproduced with the kind permission of the University of Manchester & University of Cambridge. GPAQ incorporates the Primary Care Assessment Survey (PCAS); with permission from Dr Dana Gelb Safran creator of PCAS. www.gpaq.info