Friends and family and survey November 2015

Number of Responses: 21

Friends and family survey 2014/2015

1.How likely are you to recommend our GP Surgery to friends and family if they needed similar care or treatment?

Extremely Likely 71%

Likely 19%

Neither likely nor unlikely 0%

Unlikely 4%

Extremely unlikely 4%

2.If we could change one thing about your care or treatment to improve your experience, what would it be?

The last time you saw a doctor or nurse at the surgery, how good were they at each of the following? 3a. Giving enough time

Very good 76%

Good 19%

Average 0%

Poor 4%

3b. Asking about symptoms

Very good 71%

Good 23%

Average 4%

Poor 0%

3c. Listening

Very good 80%

Good 14%

Average 4%

Poor 0%

3d. Explaining test results etc

Very good 71%

Good 9%

Average 9%

Poor 0%

3e. Involving you in decision making

Very good 76%

Good 14%

Average 9%

Poor 0%

3f. Treating you with care and compassion.

Very good 85%

Good 14%

Average 0%

Poor 0%

3g. Taking your problems seriously

Very good 80%

Good 14%

Average 4%

Poor 0%

How do you find receptionists at the surgery in regard to the following?4a. Politeness

Very good 66%

Good 19%

Average 9%

Poor 4%

4b. Offering appointment times

Very good 61%

Good 19%

Average 14%

Poor 4%

4c. General Helpfulness

Very good 71%

Good 9%

Average 14%

Poor 4%

5. How clean is the GP surgery?

Very good 61%

Good 28%

Average 9%

Poor 0%

Edlesborough Surgery

Friends and family and survey November 2015

Friends and family survey 2014/2015