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Sandy Lane Surgery Patient Survey 2015

APPOINTMENTS AT THE SURGERY

Which of the following methods would you prefer to use to book an appointment at the surgery?

  16%
  61%
  0%
  37%
  8%

Which type of consultation do you prefer?

  3%
  93%
  4%

OPENING HOURS

How satisfied are you with the opening hours at the surgery?

  44%
  35%
  8%
  3%
  1%
  6%

Would you like the surgery open at additional times?

  34%
  56%
  10%

If yes, what times?

GETTING THROUGH ON THE PHONE

Have you found it easier to get through on the telephone in the past 6-12 months following the practice refurbishment?

  54%
  37%
  9%

If you have found it difficult to get through on the telephone have you thought about registering for Online Access to book appointments?

  53%
  30%
  17%

If No, please can you tell us why?

ONLINE ACCESS

Are you registered for ONLINE ACCESS (access to the surgery online for prescriptions/appointments)

  40%
  55%
  5%

If you have signed up to this service how useful have you found it?

  12%
  15%
  5%
  2%
  0%
  0%
  66%

OBTAINING TEST RESULTS

We have introduced SMS text messaging for test results

Have you received a text informing you of your results?

  19%
  70%
  11%

How useful did you find this?

  10%
  5%
  1%
  2%
  0%
  82%

BOOKING AN APPOINTMENT WITH A DOCTOR

Last time you tried to book ahead were you able to get an appointment with a doctor more than 2 weekdays in advance?

  54%
  35%
  11%

How often do you see the doctor you prefer?

  14%
  16%
  30%
  15%
  16%
  9%

Think about the last time you tried to see a doctor fairly quickly. Were you able to see a doctor on the same day or in the next two weekdays that the surgery was open?

  63%
  24%
  13%

If you weren't able to be seen during the next 2 weekdays that the surgery was open, why was that? Please tick all the areas that apply.

  31%
  9%
  5%
  0%
  0%

THINKING ABOUT THE SURGERY BUILDING

How easy do you find getting into the building at the surgery?

  72%
  20%
  0%
  1%
  7%

How clean is the GP surgery?

  83%
  11%
  0%
  0%
  6%

Please indicate your response to each of the statements below:

You are able to get a seat in the waiting room

  65%
  27%
  1%
  0%
  0%
  7%

You feel that you receive a professional and friendly welcome at the reception desk

  51%
  25%
  9%
  0%
  2%
  13%

The reception staff on the telephone are helpful

  43%
  27%
  11%
  2%
  2%
  15%

The information provided by the reception staff is useful

  46%
  25%
  9%
  0%
  4%
  16%

SEEING A DOCTOR AT THE SURGERY

Please give your response to the following statements

The doctor gives you enough time

  68%
  23%
  2%
  0%
  0%
  7%

The doctor asks about your symptoms?

  76%
  13%
  2%
  0%
  0%
  9%

The doctor listens to you no matter how busy (s)he is?

  67%
  20%
  1%
  0%
  2%
  10%

The doctor takes your problems seriously

  67%
  19%
  3%
  0%
  0%
  11%

The doctor knows what the best treatment is for you

  60%
  20%
  5%
  0%
  4%
  11%

The doctor involves you in decisions about your care

  68%
  19%
  2%
  0%
  1%
  10%

The doctor treats with you dignity and respect

  77%
  13%
  0%
  0%
  0%
  10%

The doctor makes the right diagnosis (in your opinion)

  58%
  25%
  5%
  0%
  2%
  10%

The doctor treats you as you would wish when giving you a physical examination

  80%
  8%
  0%
  0%
  1%
  11%

Did you have confidence and trust in the doctor you saw?

  77%
  15%
  0%
  8%

SEEING A PRACTICE NURSE AT THE SURGERY

Please give your response to the following statements

The nurse gives you enough time

  71%
  9%
  0%
  0%
  5%
  15%

The nurse asks about your sypmtoms

  65%
  10%
  0%
  0%
  5%
  20%

The nurse listens to you no matter how busy (s)he is

  67%
  10%
  0%
  0%
  5%
  18%

The nurse explains tests and treatments

  68%
  8%
  0%
  0%
  5%
  19%

The nurse involves you in decisions about your care

  60%
  15%
  1%
  0%
  6%
  18%

The nurse treats you with dignity and respect

  72%
  5%
  0%
  0%
  4%
  19%

The nurse treats you as you would wish when giving you a physical examination

  67%
  6%
  0%
  0%
  8%
  19%

OTHER HEALTH SERVICES

In the last 12 months have you used any of the health services below instead of using similar services which may be available at the surgery?

Please tick all that apply

  18%
  16%
  19%

YOUR OVERALL SATISFACTION

How likely are you to recommend our GP surgery to friends and family if they needed similar care or treatment?

  49%
  25%
  12%
  1%
  2%
  0%

Can you tell us why you gave that response?

Do you feel you are treated with respect and dignity while you are in the surgery?

  80%
  10%
  0%
  10%

Which of the following do you use to find out information about the surgery?

  45%
  35%
  0%
  10%
  7%

SOME QUESTIONS ABOUT YOU

The following questions will help us to see how experiences vary between different groups of the population. We will keep your answers completely confidential.

Are you male of female?

  25%
  65%
  10%

What is your ethnic group?

  89%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  11%

How old are you?

  0%
  20%
  21%
  36%
  11%
  12%

Thank you for taking the time to complete this survey.