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PATIENT SURVEY - CHURCH END MEDICAL CENTRE

YOUR VIEWS ARE IMPORTANT TO US – PLEASE HELP US IMPROVE THE SERVICES WE OFFER TO YOU BY COMPLETING THIS QUESTIONNAIRE

We would welcome your honest feedback Please do not write your name on this survey Please fill the survey in by ticking your answer and place it in the box at Reception desk

In general, how satisfied are you with the care you get at Church End Medical Centre?

  51%
  39%
  5%
  1%
  1%

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COMMENTS:

Are you happy with surgery’s opening hours?

  45%
  41%
  8%
  4%
  0%

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COMMENTS:

How do you normally book your appointments to see a doctor or nurse?

  22%
  72%
  4%
  1%

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COMMENTS:

How easy do you find getting through on the phone?

  11%
  22%
  42%
  17%
  0%
  8%

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COMMENTS:

How easy is it for you to get an appointment with a practice nurse?

  16%
  47%
  17%
  4%
  8%
  8%

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COMMENTS:

How easy do you find booking an appointment with a doctor?

  14%
  30%
  33%
  14%
  1%
  8%

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COMMENTS:

How long after your appointment time do you normally wait to be seen?

  7%
  4%
  27%
  51%
  2%
  9%

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COMMENTS:

How do you feel about how long you normally have to wait to be seen?

  27%
  50%
  13%
  1%
  2%
  7%

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COMMENTS:

Do you find being able to speak to the doctor on the phone helpful?

  58%
  27%
  4%
  2%
  0%
  9%

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COMMENTS:

Is there a particular doctor you usually prefer to see or speak to?

  48%
  14%
  26%
  12%

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COMMENTS:

How often do you see the doctor you prefer to see/speak to?

  25%
  13%
  33%
  10%
  10%
  9%

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COMMENTS:

Do you have trust and confidence in doctors at Church End Medical Centre?

  63%
  25%
  2%
  2%
  8%

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COMMENTS:

How helpful do you find the receptionists?

  76%
  14%
  1%
  0%
  0%
  9%

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COMMENTS:

Do you know that we have an active Patient Group at this practice?

  51%
  39%
  10%

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How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

  38%
  38%
  8%
  5%
  1%
  1%
  9%

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CAN YOU TELL US WHY YOU GAVE THAT RESPONSE

Are you male or female?

  26%
  69%
  5%

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How old are you?

  7%
  10%
  19%
  23%
  11%
  16%
  7%
  0%
  7%

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Which of these best describes what you are doing at present?

  25%
  25%
  1%
  16%
  14%
  5%
  1%
  13%

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What is your ethnic group?

  20%
  2%
  5%
  4%
  2%
  1%
  0%
  1%
  5%
  0%
  5%
  17%
  17%
  2%
  0%
  1%
  18%

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PLEASE ADD MORE COMMENTS /SUGGESTONS HERE

THANK YOU FOR TAKING TIME TO ANSWER OUR SURVEY