Central Park Surgery

Number of Responses: 59

We would be extremely grateful if you would complete this survey about the surgery. Your doctor(s) want to provide the highest standard of care possible and the feedback from this survey you are about to complete will help them to identify areas that may need improvement.

Please try to answer ALL questions but please be aware that there are no right or wrong answers and that your doctor will not be able to identify you by your individual answers.

After filling out the survey, there will be a text box at the end where you can address any issues, or applaud anything you feel we do well, if you would like to add anything at all.

Q1: Please think about the times you have phoned the surgery in the past 6 months - how easy have you found the following?

Getting through on the phone

Very easy  16%

Easy  49%

Difficult  20%

Very Difficult  10%

N/A  3%

Speaking to a doctor/nurse over the phone in a telephone consultation

Very easy  11%

Easy  28%

Difficult  6%

Very difficult  5%

N/A  47%

Getting test results over the phone

Very easy  11%

Easy  38%

Difficult  10%

Very difficult  0%

N/A  37%

No response  4%

Q2: Have you been satisfied with the service you have received from the receptionist?

Very satisfied  49%

Satisfied  32%

Dissatisfied  10%

Very dissatisfied  5%

N/A  0%

No response  4%

Q3: When you need to see a GP urgently(within 24 hours), are you normally seen within this time?

Yes  79%

No  11%

N/A  6%

No response  4%

Q4: How easy is it for you to book an appointment more than 2 full days in advance?

Very easy  25%

Easy  27%

Difficult  15%

Very difficult  16%

N/A  11%

No response  6%

Q5: How satisfied are you with the hours that the surgery is open?

Very satisfied  50%

Satisfied  44%

Dissatisfied  1%

Very dissatisfied  0%

N/A  1%

No response  4%

Q6: How satisfied were you with the service you received from the doctor/nurse at your last consultation?

Very satisfied  69%

Satisfied  25%

Dissatisfied  1%

Very dissatisfied  0%

N/A  3%

Q7: Concerning your last consultation, how do you rate the following?

The time allowed for your consultation

Very good  49%

Good  44%

Poor  3%

Very poor  1%

N/A  1%

How well you were listened to

Very good  64%

Good  27%

Poor  5%

Very poor  0%

N/A  1%

No response  3%

Explanation of tests and treatments

Very good  52%

Good  35%

Poor  1%

Very poor  0%

N/A  10%

Involving you in decisions made

Very good  55%

Good  32%

Poor  5%

Very poor  0%

N/A  6%

Trust and confidence in the care you were given

Very good  66%

Good  30%

Poor  1%

Very poor  0%

N/A  1%

Q8: Do you find the service you receive from the prescription staff is of the quality you would expect?

Yes, 100%  55%

Yes, partly  27%

No in some areas  6%

Not at all  0%

N/A  10%

Q9: Do you find the surgery clean and acceptable for the public?

Yes, always  91%

Yes, sometimes  6%

No  0%

N/A  0%

No response  3%

Q10: Overall, how satisfied are you with the care you get at the surgery?

Very satisfied  55%

Satisfied  35%

Dissatisfied  5%

Very dissatisfied  1%

N/A  1%

Q11: Would you recommend the surgery to someone who has just moved to the area?

Yes  81%

No  13%

N/A  3%

No response  3%

This final section is just a few questions about you.

Q12: Are you male or female?

Male  32%

Female  67%

Q13: What is your age?

Under 18  0%

18 to 24  3%

25 to 34  8%

35 to 44  10%

45 to 54  15%

55 to 64  23%

65 to 74  23%

75 to 84  11%

84 or over  3%

Q14: Do you have a disability and/or a long term health condition?

Q15: What is your ethnic group?

White  98%

Black  1%

Asian  0%

Other(pleasestate)  0%

Q16: Which of the following best describes you?

Employed  38%

Unemployed/looking for work  3%

In education  1%

Unable to work  3%

Retired  52%

That's all we need, we apologize for the lengthy survey but appreciate you taking the time out to fill everything in. Below you will find a box where you can address any issues or concerns that we may not have covered, thanks!