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Patient Experience Survey Brookhill Pharmacy 2015

Do you find the pharmacy staff courteous and professional?

  96%
  2%
  0%
  2%

Are you happy with the quality of advice given by the pharmacy staff?

  87%
  3%
  7%
  3%

Are you confident that hou can have a confidential discussion without being overheard?

  71%
  8%
  17%
  4%

Do you find it easy to speak to us by telephone?

  64%
  7%
  26%
  3%

Are you happy with the process of ordering repeat presciptions

  83%
  6%
  9%
  2%

Is the time required between ordering and collecting your medicines acceptable?

  85%
  5%
  6%
  4%

If you collected a prescription today were you happy with the time you waited to be served?

  88%
  3%
  2%
  7%

When you last ordered repeat medicines were all the items you requested in stock?

  80%
  7%
  10%
  3%

Are you happy with the pharmacy opening hours?

  95%
  0%
  3%
  2%

Would you recommend this pharmacy?

  91%
  3%
  2%
  4%

If you answered no to any of these questions it would help us to understand why. Please add your comments

The pharmacy is looking to diversify its range of vetinary medicines, would this be of interest to you?

  25%
  35%
  17%
  23%

If so what products would you like to see included in the new range?

We are also willing to consider selling other items in the Pharmacy and would welcome your suggestions. Please feel free to suggest products you would consider useful.