Hough Green Health Park

Patient Survey 2014/2015

Hough Green Health Park Patient Survey 2014/2015

Question 1

Can you get a routine appointment when you need one?

Yes

No

Not always

Most times

Question 2

If you cannot get an appointment when you want one do the reception staff offer you any of the following:

Telephone encounter

Call back at 8.45am the following morning

Does not offer any option

Emergency appointment if needed

Not sure

Question 3

Following your most recent consultation with the Doctor/Practice Nurse, how satisfied did you feel with the outcome of that consultation?

Very satisfied

Satisfied

Dissatisfied

Very dissatisfied

Unsure

Question 4

Overall, how would you describe your experience of your GP Surgery

Excellent

Very Good

Good

Satisfactory

Poor

Question 5

Are you aware you can book appointments and order prescriptions via On Line Patient Access?

Yes

No

Not aware of this service but would like more information

(please provide name and contact details),

Question 6

Thinking about the reception staff do you feel they?

Yes No Most do Don't remember Didn't respond

Greet you with a friendly and polite attitude ;

Offer you privacy if you wish to speak in private ;

Apologise if they have kept you waiting ;

Provide you with a satisfactory response to your request(s) ;

Question 7

Are you aware Hough Green Health Park have a Patient Participation Group (PPG)?

Yes

No

Not aware of this service but would like more information

(please provide name and contact details),

Question 8

Are you aware we are a Wellbeing Practice?

Yes

No

Not aware of this service but would like more information

(please provide name and contact details),

Question 9

How likely are you to recommend Hough Green Practice to your family and friends?

Very likely

Likely

Neither likely nor unlikely

Unlikely

Very unlikely

Don’t know

Can you tell us why you gave this response?

Question 10

Are you male or female?

Male

Female

Question 11

What is your age range?

Under 18

18-24

25-34

35-44

45-54

55-64

65-74

75-84

85 and over

Question 12

What is your ethnic group?

European white

Asian Indian

Asian Bangladeshi

Asian Pakistani

Asian Chinese

Asian Japanese

Other Asian

Black African

Black Caribbean

Other black

Mixed race

Other

Prefer not to say

Finally: Please add any comments you wish to make about the practice or you wish to expand on any of your answers to the above questions: