Dr Murray and Partners

Number of Responses: 107

Dr Murray and Partners additional survey March 2015

We have run a minor injuries clinic from the health centre for the past two years. It is probable that the funding for this will be withdrawn in the near future. What are your thoughts about this?

An increasing number of patients are now using our on-line services. If you use these do you find the ability to order repeat prescriptions, make and cancel appointments, and view your medication, allergies and immunisations on-line, helpful or not, easy or difficult?

Helpful  43%

Not helpful  0%

Do not use it  38%

No response  19%

Easy  30%

Fiddly  0%

Do not use it  41%

No response  29%

We have spent some time trying to ease the processing of prescriptions by the local pharmacies including the use of the Electronic Prescribing Service (EPS) whereby prescriptions are sent electronically to a pharmacy of your choice. Please let us have any comments about EPS if you use this. If you have specific complaints or queries please direct them directly to us at the practice rather than via the survey, as comments are anonymous.

We may be able to enable access to parts of your medical records on-line in the future. Which parts would you like to be able to see:

We are trying to resolve the problems with confidentiality in the reception/waiting area. How concerned are you about this? Please let us have any comments you wish to make. We are planning to change the layout of the waiting room during 2015.

Very concerned  15%

Mildly concerned  33%

Not concerned  47%

Don't know  1%

No response  4%

The number of people booking appointments on-line is increasing. We plan to change the way nurse appointments for chronic disease are planned which will make some nurse appointments available soon. Do you find booking on-line useful or are you not aware you can do this? Please comment as well if you wish.

useful  44%

Not useful  4%

Not aware of this facility  37%

No response  15%

Members of the group made a large number of comments in response to the question last year about receptionists being a. approachable and b.helpful. We have spent a lot of time in training and working on how best to respond to patient queries and requests. Have you noticed any improvements and do you have any further comments?

a. Approachability

Very approachable  73%

Not approachable  4%

Not sure  16%

No response  7%

b. Helpful

Very helpful  67%

Sometimes helpful  23%

Not helpful  0%

Not sure  4%

No response  6%

c: Improvement

Improved  42%

No change  32%

Don't know  20%

No response  6%

We have added more evening GP sessions this year as a result of their popularity with patients who work. We have also added two nurse sessions in evenings to allow patients to come and see nurses for reviews or other treatment. Are you aware of these and have you used them?

Aware  39%

Not aware  42%

Wouldn't want to come at that time  14%

More would be good  1%

Don't know  0%

No response  4%

We have had a reduced number of complaints over the past year compared to previous years. Do you know how to raise a complaint to us about anything which concerns you and would you find it easy to raise a complaint?

Aware of how to raise a complaint  38%

Not aware of complaint's process  47%

No response  15%

I would find it easy to raise a complaint  29%

I wouldn't be comfortably having to complain  16%

No response  55%

Please let us know any reasons for your thoughts:

Other services in Ulverston

At the moment the provision of healthcare is a hot topic, not least as a result of the general economic position and more specifically as a result of local factors. There will need to be substantial savings, we are told, in the next years, and it is difficult to see how that can be done, especially with the increase in demand from the population.

We had a really good response to our question last year about additional services in Ulverston, but we don't, sadly, have any concrete proposals for new services. Interestingly, the answers did highlight the lack of knowledge of what is available here already:

• When needing an outpatient appointment ask if it is available in Ulverston
• There are X-Ray facilities here in the mornings for routine things but not for fractures
• We do, at the moment, have a minor injuries service upstairs for less serious matters, but this may cease from April 2015 as a result of budget cuts
• All services downstairs are controlled by secondary care so ask, when making an appointment, if you can be seen here.

If you have any comments regarding provision of services please let us know below. If you have a specific request about an appointment please contact us or secondary care.

Are you aware you can request a telephone appointment with one of our doctors? Frequently this can save you having to come in for a face-to-face appointment.

I know about telephone appointments  75%

I don't know I can book a telephone appointment  22%

No response  3%

Other comments

If you have any other comments you would like to make about what we do or how we do it, or suggestions for things we should consider please do so below.

Many thanks for taking the time to complete the survey.