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Penn Surgery Patient Survey - February 2015

How satisfied are you with the service you receive from the Practice?

  54%
  33%
  7%
  2%
  0%
  1%
  3%

Results chart

Do you feel the Dr or Nurse listens to you?

  87%
  2%
  11%

Results chart

How likely are you to recommend our service to Friends and Family if they need similar care or treatment?

  45%
  37%
  10%
  4%
  1%

Results chart

Please rate the way in which you are treated by Reception Staff at the Practice

  59%
  21%
  9%
  7%
  1%
  3%

Results chart

Would you know where to go if you needed medical treatment when the surgery is closed?

  90%
  7%
  3%

Results chart

If you have been an inpatient at hospital how would you rate the discharge process and communication between the hospital and your GP?

  15%
  18%
  19%
  2%
  2%
  44%

Results chart

If you have a long term condition (For example, diabetes or asthma) how would you rate the treatment you receive from the surgery?

  44%
  21%
  7%
  2%
  1%
  25%

Results chart

Are you able to see a doctor on the same day or next 2 days when the surgery is open?

  50%
  43%
  7%

Results chart

Ease of getting an appointment with the Practice Nurse?

  42%
  42%
  8%
  2%
  4%

Results chart

The Practice have introduced an Electronic Prescription Service - as a Patient do you feel this is a good service?

  50%
  22%
  8%
  0%
  3%
  10%
  7%

Results chart

The following questions will provide us with general information about the range of people who have responded to this survery

  54%
  39%
  59%

What is your Ethnic Group?

  92%
  1%
  0%
  0%
  0%
  2%
  1%
  0%
  0%
  0%
  0%
  0%
  1%
  0%
  0%
  3%

Results chart