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The Nightingale Practice Patient Survey 2014-15

Have you attended the practice in the last 9 months?

  89%
  9%
  2%

Did you know that since starting our new appointment system dr first our phone lines are open from 08:30-18:30 each day?

  85%
  10%
  5%

We now have more receptionists on duty at busy times of the day - How easy have you found getting through to us by phone?

  36%
  45%
  12%
  3%
  4%

Thinking about our new appointment system tell us how easy was it to get an appointment?

  50%
  36%
  9%
  5%

Were you able to see/speak to the GP you wanted?

  13%
  57%
  24%
  6%

How important is it to you that you see a specific GP

  33%
  32%
  30%
  5%

Do you understand how our appointment system works?

  90%
  4%
  6%

Missed appointments are a problem for the practice. Did you know that you can leave a voice-mail or text us when you no longer require an appointment?

  56%
  39%
  5%

Now thinking about coming into the practice. How easy do you find getting into the practice?

  87%
  6%
  2%
  5%

How clean is the practice?

  78%
  13%
  1%
  0%
  8%

Do you know that there is a quiet area that a receptionist can take to you if you wish to talk privately?

  21%
  75%
  4%

How helpful do you find the reception staff?

  73%
  19%
  2%
  6%

How do you rate the clinical care you receive from our Doctors?

  42%
  28%
  14%
  4%
  2%
  10%

How do you rate the clinical care you receive from our Nurses and Health Care Assistants?

  44%
  25%
  17%
  3%
  1%
  10%

Do you feel that you are treated with dignity when you visit the practice?

  81%
  14%
  0%
  5%

How happy are you with our opening hours?

  71%
  18%
  5%
  6%

Thinking about when we are closed: Did you know that you can call our out of hours provider 020 8185 0545 and speak or see a local Hackney GP?

  58%
  30%
  12%

Do you know about the pharmacy first service? This service allows you to receive treatment for a range of medical conditions - free if you do not pay for your prescriptions and at prescription charge or less if you do pay - you need to collect a voucher from reception.

  47%
  45%
  8%

Do you know that we offer on-line access for repeat prescriptions & Nurse appointments

  22%
  72%
  6%

About you

Are you?

  27%
  67%
  6%

How old are you?

  0%
  57%
  28%
  8%
  2%
  5%

What is your Ethnic group?

  48%
  23%
  9%
  1%
  0%
  10%
  9%

Which of the following best describes you?

  61%
  4%
  3%
  6%
  9%
  8%
  2%
  7%

To help us improve our service please let us have your comments and suggestions. Also let us know what kinds of new services you would like us to offer