The Nightingale Practice Patient Survey 2014/15

Number of Responses: 133

The Nightingale Practice Patient Survey 2014-15

Have you attended the practice in the last 9 months?

Yes 89%

No 9%

No response 2%

Did you know that since starting our new appointment system dr first our phone lines are open from 08:30-18:30 each day?

Yes 85%

No 10%

No response 5%

We now have more receptionists on duty at busy times of the day - How easy have you found getting through to us by phone?

very easy 36%

fairly easy 45%

not very easy 12%

not easy at all 3%

No response 4%

Thinking about our new appointment system tell us how easy was it to get an appointment?

Very easy 50%

Fairly easy 36%

Not very easy 9%

No response 5%

Were you able to see/speak to the GP you wanted?

No 13%

Did not want specific GP 57%

Yes 24%

No response 6%

How important is it to you that you see a specific GP

Fairly important 33%

Very important 32%

Not at all important 30%

No response 5%

Do you understand how our appointment system works?

Yes 90%

No 4%

No response 6%

Missed appointments are a problem for the practice. Did you know that you can leave a voice-mail or text us when you no longer require an appointment?

Yes 56%

No 39%

No response 5%

Now thinking about coming into the practice. How easy do you find getting into the practice?

Very easy 87%

Fairly easy 6%

Not very easy 2%

No response 5%

How clean is the practice?

Very Clean 78%

Fairly c 13%

lean 1%

Not very clean 0%

No response 8%

Do you know that there is a quiet area that a receptionist can take to you if you wish to talk privately?

Yes 21%

No 75%

No response 4%

How helpful do you find the reception staff?

Very Helpful 73%

Fairly Helpful 19%

Not very Helpful 2%

No response 6%

How do you rate the clinical care you receive from our Doctors?

Excellent 42%

Very good 28%

Good 14%

Fair 4%

Poor 2%

No response 10%

How do you rate the clinical care you receive from our Nurses and Health Care Assistants?

Excellent 44%

Very good 25%

Good 17%

Fair 3%

Poor 1%

No response 10%

Do you feel that you are treated with dignity when you visit the practice?

Yes, always 81%

Yes sometimes 14%

No 0%

No response 5%

How happy are you with our opening hours?

Very Happy 71%

Fairly happy 18%

Not very happy 5%

No response 6%

Thinking about when we are closed: Did you know that you can call our out of hours provider 020 8185 0545 and speak or see a local Hackney GP?

Yes 58%

No 30%

No response 12%

Do you know about the pharmacy first service? This service allows you to receive treatment for a range of medical conditions - free if you do not pay for your prescriptions and at prescription charge or less if you do pay - you need to collect a voucher from reception.

Yes 47%

No 45%

No response 8%

Do you know that we offer on-line access for repeat prescriptions & Nurse appointments

Yes 22%

No 72%

No response 6%

About you

Are you?

Male 27%

Female 67%

No response 6%

How old are you?

Under 16 0%

16 to 44 57%

45 to 64 28%

65 to 74 8%

75 or over 2%

No response 5%

What is your Ethnic group?

White  48%
Black or Black British  23%
Asian or Asian British  9%
Mixed  1%
Chinese  0%
Other ethnic group  10%
No response  9%

Which of the following best describes you?

Employed (Full or part time, including self employed)  61%
Unemployed looking for work  4%
At school or in full time education  3%
Unable to work due to long term sickness  6%
Looking after your family/home  9%
Retired from paid work  8%
Other  2%
No response  7%

To help us improve our service please let us have your comments and suggestions. Also let us know what kinds of new services you would like us to offer