30
Causeway MC & Great Sankey HC Survey 2015
How do you normally book your appointments to see a doctor or nurse at the Surgery?
Which of the following methods would you prefer to use to book an appointment at the Surgery?
In the past 6 months how easy have you found it getting through on the phone?
In the past 6 months how easy have you found it to speak to a doctor on the phone?
In the Reception Area, can other patients over hear what you say to the Receptionist?
Do you know if you can ask to speak to a member of the team confidentially, away from the front desk?
How helpful do you find the receptionists at the Surgery?
How satisfied are you with the opening hours at the surgery?
What time of day would you prefer your appointment?
How would you best like to be reminded abut your appointment?
Can you easily contact the practice when you wish to cancel an appointment?
Which of the following do you use to find out information about the surgery practice?
Did you know that you can book an appt or phone call with your GP, cancel an appointment, order your repeat medication, update your clinical record & personal details on-line?
Are you a carer? (If yes please let the reception know)
Please add any other comments you would like to make about the surgery