30

Causeway MC & Great Sankey HC Survey 2015

How do you normally book your appointments to see a doctor or nurse at the Surgery?

  10%
  70%
  20%
  0%

Results chart

Which of the following methods would you prefer to use to book an appointment at the Surgery?

  10%
  46%
  33%
  3%
  3%
  0%
  3%

Results chart

In the past 6 months how easy have you found it getting through on the phone?

  10%
  16%
  26%
  33%
  13%

Results chart

In the past 6 months how easy have you found it to speak to a doctor on the phone?

  13%
  6%
  10%
  6%
  63%

Results chart

In the Reception Area, can other patients over hear what you say to the Receptionist?

  60%
  23%
  6%
  10%

Results chart

Do you know if you can ask to speak to a member of the team confidentially, away from the front desk?

  26%
  33%
  40%

Results chart

How helpful do you find the receptionists at the Surgery?

  66%
  26%
  6%
  0%

Results chart

How satisfied are you with the opening hours at the surgery?

  43%
  33%
  16%
  0%
  3%
  3%

Results chart

What time of day would you prefer your appointment?

  3%
  33%
  0%
  6%
  10%
  23%
  23%

Results chart

How would you best like to be reminded abut your appointment?

  96%
  0%
  3%
  0%

Results chart

Can you easily contact the practice when you wish to cancel an appointment?

  56%
  33%
  3%
  6%

Results chart

Which of the following do you use to find out information about the surgery practice?

  56%
  10%
  16%
  13%
  3%

Results chart

Did you know that you can book an appt or phone call with your GP, cancel an appointment, order your repeat medication, update your clinical record & personal details on-line?

  70%
  30%

Results chart

Are you a carer? (If yes please let the reception know)

  6%
  90%
  4%

Results chart

Please add any other comments you would like to make about the surgery