Patient Survey Priority Areas 2014-2015

Number of Responses: 14

Alvanley Family Practice Patient Survey Priority Areas 2014 - 2015

Dear Patient

We are planning our 2014 - 2015 Patient Survey and would like to invite patients to help select the areas that the survey should focus on. Once we have established the key priorities, we will compile a survey which we will make available for patients to complete. As a patient, what do you think are the most important issues we should be consulting on? Please tick the appropriate boxes.

Satisfaction with practice opening hours 57%

Quality of service eg. dealing with reception 57%

Ease / speed of getting an appointment 78%

Ease of getting through on the telephone 50%

Ability to see your preferred GP 71%

Waiting times 71%

Communication to patients 21%

Quality of your consultation 21%

Your understanding of your consultation 14%

Premises 0%

Overall satisfaction with the practice 42%

Are there any other areas that you think we should address in our survey?

If you are not already part of our Patient Participation Group and would like to join, please add your email address below. Alternatively, if you do not have an email address but would like to be added to the group, please leave your name and address so that we can forward you a paper copy of the survey and any future correspondence.

Thank you for taking the time to complete this mini-survey.