Woodley Centre Surgery

Number of Responses: 315

Patient Satisfaction Survey

How easy do you find it to get to get through to the surgery by phone?

Very easy  16%

Fairly easy  54%

Not very easy  19%

Not at all easy  9%

No response  2%

How often do you see or speak to the GP you prefer?

Always or almost always  22%

A lot of the time  27%

Some of the time  34%

Never or almost never  12%

No response  5%

Last time you wanted to see or speak to a GP or nurse were you able to get an appointment to see or speak to someone?

Got an appointment  73%

Got an appointment but had to call back the next day  16%

Didn’t get an appointment  6%

Can’t remember  3%

No response  2%

Overall how would you describe your experience of making an appointment?

Very good  31%

Fairly good  41%

Neither good nor poor  11%

Fairly poor  10%

Very poor  5%

No response  2%

Would you recommend this surgery to someone new to the area?

Definitely  53%

Probably  27%

Not sure  9%

Probably wouldn’t  6%

Definitely wouldn’t  3%

No response  2%

Where do you prefer to see the doctor?

Woodley  60%

Winnersh  38%

No response  2%

Are you

Male  37%

Female  62%

No response  1%

How old are you?

Under 18  0%

18-24  1%

25-34  9%

35-44  13%

45-54  16%

55-64  14%

65-74  29%

75-84  12%

85 or over  1%

No response  5%

Choose the option that best describes your ethnic group or background?

White British/English/Scottish/Northern Irish/Welsh  87%

White Irish  0%

White Gypsy or Irish Traveller  0%

Any other White background  3%

White and Black Caribbean  0%

White and Black African  0%

White and Asian  0%

Any other Mixed/Multiple ethnic background  0%

Indian  3%

Pakistani  1%

Bangladeshi  0%

Chinese  0%

Any other Asian background  0%

Black Caribbean  0%

Black African  0%

Any other Black/African/Caribbean background  0%

Arab  0%

Any other ethnic group  0%

No response  6%

Which of these best describes what you are doing at present? If more than one applies to you please mark the main one.

Full-time paid work  31%

Part-time paid work  17%

Full-time education in school, college or university  0%

Unemployed  1%

Permanently sick or disabled  1%

Fully retired from work  40%

Doing something else  7%

No response  3%