Oxshott Medical Practice

Number of Responses: 248

Patient Survey 2014-2015

Generally, how easy is it to get through to someone at your GP surgery on the phone?

Very easy  23%

Fairly easy  53%

Not very easy  15%

Not at all easy  5%

No response  4%

How helpful do you find the receptionists at your GP surgery?

Very helpful  53%

Fairly helpful  35%

Not very helpful  7%

Not at all helpful  1%

Don't know  0%

No response  4%

How often do you see or speak to the GP you prefer?

Always or almost always  45%

A lot of the time  25%

Some of the time  21%

Never or almost never  5%

No response  4%

Last time you wanted to see or speak to a GP or nurse from your GP surgery, were you able to get an appointment to see or speak to someone?

Got an appointment  75%

Got an appointment, but had to call back closer to the day  14%

Didn't get an appointment  6%

Can't remember  2%

No response  3%

Last time you wanted to see or speak to a GP or nurse from your GP surgery, how convenient was the appointment you were able to get?

Very convenient  46%

Fairly convenient  39%

Not very convenient  8%

Not at all convenient  3%

No response  4%

Overall, how would you describe your experience of making an appointment?

Very good  41%

Fairly good  35%

Neither good nor poor  9%

Fairly poor  7%

Very poor  4%

No response  4%

How long after your appointment time do you normally wait to be seen?

Less than 5 minutes  16%

5 to 15 minutes  62%

Don't usually have appointments at a particular time  1%

More than 15 minutes  17%

Can't remember  1%

No response  3%

How do you feel about how long you normally have to wait to be seen?

I don't normally have to wait too long  70%

I have to wait a bit too long  20%

I have to wait far too long  4%

No opinion or this doesn't apply  2%

No response  4%

Last time you saw or spoke to a GP from your surgery, how good was that GP at giving you enough time?

Very good  72%

Good  16%

Neither good nor poor  4%

Poor  2%

Very poor  0%

No response  6%

Last time you saw or spoke to a GP from your surgery, how good was that GP at listening to you?

Very good  74%

Good  17%

Neither good nor poor  4%

Poor  0%

Very poor  0%

No response  5%

Last time you saw or spoke to a GP from your surgery, how good was that GP at explaining tests and treatments?

Very good  69%

Good  20%

Neither good nor poor  5%

Poor  0%

Very poor  0%

No response  6%

Last time you saw or spoke to a GP from your surgery, how good was that GP at involving you in decisions about your care?

Very good  68%

Good  18%

Neither good nor poor  9%

Poor  0%

Very poor  0%

No response  5%

Last time you saw or spoke to a GP from your surgery, how good was that GP at treating you with care and concern?

Very good  70%

Good  21%

Neither good nor poor  4%

Poor  0%

Very poor  0%

No response  5%

Last time you saw or spoke to a GP from your surgery, did you have confidence and trust in the GP?

Definitely had confidence  85%

Had confidence to some extent  10%

No confidence at all  0%

No response  5%

Last time you saw or spoke to a nurse from your surgery, how good was that nurse at giving you enough time?

Very good  67%

Good  20%

Neither good nor poor  6%

Poor  0%

Very poor  0%

No response  7%

Last time you saw or spoke to a nurse from your surgery, how good was that nurse at listening to you?

Very good  60%

Good  24%

Neither good nor poor  10%

Poor  0%

Very poor  0%

No response  6%

Last time you saw or spoke to a nurse from your surgery, how good was that nurse at explaining tests and treatments?

Very good  55%

Good  25%

Neither good nor poor  12%

Poor  0%

Very poor  0%

No response  8%

Last time you saw or spoke to a nurse from your surgery, how good was that nurse at involving you in decisions about your care?

Very good  50%

Good  23%

Neither good nor poor  18%

Poor  1%

Very poor  0%

No response  8%

Last time you saw or spoke to a nurse from your surgery, how good was that nurse at treating you with care and concern?

Very good  60%

Good  25%

Neither good nor poor  8%

Poor  0%

Very poor  0%

No response  7%

Last time you saw or spoke to a nurse from your surgery, did you have confidence and trust in the nurse?

Definitely had confidence  78%

Had confidence to some extent  14%

No confidence at all  0%

No response  8%

How satisfied are you with the hours that your GP surgery is open?

Very satisfied  29%

Fairly satisfied  43%

Neither satisfied nor dissatisfied  11%

Fairly dissatisfied  8%

Very dissatisfied  4%

Aren't sure when the surgery is open  0%

No response  5%

Overall, how would you describe your experience of your GP surgery?

Very good  54%

Fairly good  34%

Neither good nor poor  6%

Fairly poor  1%

Very poor  1%

No response  4%

Would you recommend your GP surgery to someone who has just moved to your local area?

Definitely would  61%

Probably would  25%

Aren't sure  6%

Probably wouldn't  2%

Definitely wouldn't  2%

Don't know  0%

No response  4%

How easy was it to contact the out-of-hours GP service by telephone?

Very easy  4%

Fairly easy  7%

Not very easy  3%

Not at all easy  2%

Don't know or didn't make contact  79%

No response  5%

How do you feel about how quickly you received care from the out-of-hours GP service?

It was about right  7%

It took too long  6%

Don't know or doesn't apply  83%

No response  4%

Did you have confidence and trust in the out-of-hours clinician you saw or spoke to?

Definitely had confidence  4%

Had confidence to some extent  5%

No confidence at all  4%

Don't know or can't say  82%

No response  5%

Overall, how would you describe your experience of out-of-hours GP services?

Very good  4%

Fairly good  6%

Neither good nor poor  42%

Fairly poor  2%

Very poor  10%

No response  36%

Please use the box below to feedback any comments or suggestions that you might have.Thank you very much for taking the time to complete this survey.