Oakwood Lane Medical Practice

Number of Responses: 9

Patient Questionnaire 2015

Please complete the questionnaire below.

The questionnaire has been developed by the Patients Forum and the information gathered will be used to help the Practice improve standards of care and service.

Each return is intended to be anonymous so please do not add your name.

APPOINTMENTS

1. Have you made any appointments to see a doctor, nurse or health care assistant in the last year?

Yes  100%

No  0%

If YES, please tick each method you used. In each case please tick below to say how satisfied you were with the outcome.

1a Appoinments made online using the Practice Website:

Yes  44%

No  55%

Please say how satisfied you were with the outcome

Please give reasons for your response

1b Appointments made by Telephone

Yes  88%

No  11%

Please say how satisfied you were with the outcome

Please give reasons for your response

1c Appointments made at the reception desk in the Oakwood Lane Medical Centre

Yes  44%

No  55%

Please say how satisfied you were with the outcome

Please give reasons for your response

SUPPORT, RESPECT, AND CONFIDENTIALITY

2. Do you need help, or support, to access medical services at your GP Practice? This could be very individual to you but your personal comments are welcomed.

Yes  0%

No  100%

Comments

3. Can you speak confidentially to:

Doctors?

Yes  88%

No  11%

Nurses?

Yes  88%

No  11%

Receptionists?

Yes  22%

No  77%

Comments

4. Are you treated with respect and dignity by:

Doctors?

Yes  88%

No  11%

Nurses?

Yes  77%

No  22%

Receptionists?

Yes  44%

No  55%

Comments

5. Please say how satisfied you are with your involvement in discussions about your care and treatment?

Comments

COMMUNITY INVOLVEMENT

6. Would you welcome an organised walking group or other events to promote healthy living?

Yes  66%

No  22%

No response  12%

Comments

7. There is a large community space within the Practice premises. How would you like to see this used?

TRANSPORT

8. How do you get to the surgery?

Please comment if you have transport problems

COMPLAINTS

9. Have you made a complaint within the last year?

Yes  22%

No  77%

If YES, please say how satisfied you were with the outcome:

Comments

SUGGESTIONS

10. Is there anything that would improve the patient experience for you?

AND FINALLY...

A little bit about you...  22%

No response  78%

Are you?

Male  22%

Female  77%

What age are you?

Do you consider yourself to have a disability?

Yes  22%

No  77%

Details...

Which of the following best describes your ethnic background?

Asian or Asian British

Mixed

Black or Black British

Other

Are you?

Thank you for giving your time to complete this questionnaire.

Please remember to click on 'SEND' when you have finished.