Central Park Surgery

Number of Responses: 38

GP PATIENT SURVEY

Q1. Thinking of the times when you are willing to see any doctor. How quickly do you usually get seen?

Same Day  15%

Next Working Day  7%

Within 3 Working Days  26%

Within 5Working Days  15%

More than 5 working days  31%

No response  6%

Q2. If you weren't able to be seen during the next 2 weekdays that the GP or Health Centre was open, why was that?

There weren't any appointments  57%

Times offered didn't suit  7%

Appointment was with a doctor who I didn't want to see  21%

A nurse was free but I wanted to see a doctor  0%

Another reason  2%

Can't remember  5%

No response  8%

Q3. In the past 6 months how easy have you found the following?

a) Getting through on the phone

Haven't tried  7%

Very Easy  10%

Fairly Easy  44%

Not very Easy  21%

Not at all Easy  15%

Don't know  0%

b) Speaking to a doctor on the phone

Haven't tried  44%

Very Easy  15%

Fairly Easy  26%

Not very Easy  2%

Not at all Easy  10%

Don't know  0%

c) Speaking to a nurse on the phone

Haven't tried  68%

Very Easy  7%

Fairly Easy  2%

Not very Easy  5%

Not at all Easy  5%

Don't know  7%

No response  6%

d) Obtaining test results by phone

Haven't tried  57%

Very Easy  10%

Fairly Easy  10%

Not very Easy  5%

Not at all Easy  13%

Don't know  0%

No response  5%

Q4. How helpful do you find the receptionists at the Surgery?

Very  63%

Fairly  31%

Not very  2%

Not at all  0%

No response  4%

Q5. How long after your appointment time do you normally wait to be seen?

I don't normally have appointments at a specific time  0%

I am normally seen on time  5%

Less than 5 minutes  18%

5 to 15 minutes  39%

15-30 minutes  23%

More than 30 minutes  10%

Can't remember  2%

Q6. How satisfied are you with the opening hours at the Surgery?

Very  50%

Fairly  23%

Neither satisfied nor dissatisfied  21%

Quite dissatisfied  2%

Very dissatisfied  0%

Don't know opening hours  2%

Q7. As far as you know is the Surgery open ...

Before 8 am?

Yes  5%

No  76%

Sometimes  0%

Don't know  18%

At Lunchtime?

Yes  26%

No  44%

Sometimes  5%

Don't know  23%

After 6.30pm?

Yes  5%

No  47%

Sometimes  15%

Don't know  31%

On Saturdays?

Yes  0%

No  68%

Sometimes  5%

Don't know  23%

No response  4%

On Sundays?

Yes  0%

No  86%

Sometimes  0%

Don't know  13%

Q8. Would you like the Surgery open at additional times?

Yes  50%

No  47%

No response  3%

Q9. The last time you saw a GP at the Surgery how helpful was the doctor at each of the following?

a) Giving you enough time

Very good  68%

Good  21%

Neither good nor poor  2%

Poor  2%

Very poor  5%

Doesn't apply  0%

b) Asking about your symptoms

Very good  65%

Good  21%

Neither good nor poor  5%

Poor  2%

Very poor  2%

Doesn't apply  2%

c) Listening

Very good  65%

Good  23%

Neither good nor poor  2%

Poor  0%

Very Poor  7%

Doesn't apply  0%

d) Explaining tests and treatments

Very good  55%

Good  26%

Neither good nor poor  0%

Poor  0%

Very Poor  2%

Doesn't apply  15%

e) Involving you in decisions about your care

Very good  55%

Good  15%

Neither good nor poor  15%

Poor  2%

Very Poor  2%

Doesn't apply  7%

f) Treating you with care and concern

Very good  57%

Good  31%

Neither good nor poor  0%

Poor  7%

Very Poor  2%

Doesn't apply  0%

g) Taking your problems seriously

Very good  55%

Good  28%

Neither good nor poor  5%

Poor  5%

Very Poor  5%

Doesn't apply  0%

Q10. Did you have confidence and trust in the doctor you saw?

Yes, definitely  71%

Yes, to some extent  15%

No, not at all  7%

Don't know/can't say  0%

No response  7%

Q11. How easy is it for you to get an appointment with a practice nurse at the Surgery?

Haven't tried  15%

Very  42%

Fairly  34%

Not very  7%

Not at all  0%

Don't know  0%

Q12. Last time you saw a practice nurse at the Surgery, how good did you find the practice nurse at each of the following?

a) Giving you enough time

Very good  71%

Good  13%

Neither good nor poor  7%

Poor  0%

Very Poor  0%

Doesn't apply  5%

No response  4%

b) Asking about your symptoms

Very good  55%

Good  18%

Neither good nor poor  2%

Poor  2%

Very Poor  0%

Doesn't apply  15%

No response  8%

c) Listening

Very good  71%

Good  13%

Neither good nor poor  5%

Poor  0%

Very Poor  0%

Doesn't apply  7%

No response  4%

d) Explaining tests and treatments

Very good  65%

Good  13%

Neither good nor poor  5%

Poor  0%

Very Poor  0%

Doesn't apply  13%

No response  4%

e) Involving you in decisions about your care

Very good  63%

Good  10%

Neither good nor poor  7%

Poor  0%

Very Poor  0%

Doesn't apply  18%

f) Treating you with care and concern

Very good  71%

Good  21%

Neither good nor poor  2%

Poor  0%

Very Poor  0%

Doesn't apply  5%

g) Taking your problems seriously

Very good  65%

Good  7%

Neither good nor poor  10%

Poor  0%

Very Poor  0%

Doesn't apply  15%

Q13. In general, how satisfied are you with the care you get at the Surgery?

Very  65%

Fairly  23%

Neither satisfied nor dissatisfied  0%

Quite dissatisfied  5%

Very dissatisfied  5%

Q14. If you use your own transport to travel to the Surgery how easy is it to park?

Very easy  15%

Fairly easy  18%

Not very easy  39%

Not at all easy  7%

Not applicable  18%

Q15. How would you describe the overall cleanliness of the Surgery?

Very clean  60%

Fairly clean  34%

Not very clean  5%

Not at all clean  0%

Don't know  0%

Some Questions about you:

Q16. Are you male of female?

Male  28%

Female  71%

Q17. How old are you?

Under 18  0%

18-24  5%

25-34  5%

35-44  10%

45-54  23%

55-64  21%

65-74  28%

75-84  5%

85 and over  0%

Q18. Which of these best describes what you are doing at present?

Full-time paid work (30 hrs or more per week)  26%

Part-time paid work (under 30 hrs per week)  18%

Full-time education (school, college, university)  2%

Unemployed  2%

Permanently sick or disabled  13%

Fully retired from work  18%

Looking after the home  7%

Doing something else  5%

No response  9%

Q19. Please say which ethnic group you feel you belong to?

Please tick one box:

A. White

English / Welsh / Scottish / Northern Irish / British  86%

Irish  0%

Gypsy or Irish Traveller  0%

Any other white background  2%

No response  12%

B. Mixed/multiple ethnic group

White and Black Caribbean  0%

White and Black African  2%

White and Asian  2%

Any other mixed background  0%

No response  96%

C. Asian or Asian British

Indian  2%

Pakistani  0%

Bangladeshi  0%

Chinese  0%

Any other Asian background  2%

No response  96%

D. Black/African/Caribbean/Black British

Caribbean  0%

African  2%

Any other Black / African / Caribbean background  0%

No response  98%

Please use the space below for any comments or suggestions on how we can improve even further: