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Great Lumley Surgery Survey 2014-15

Did you know you can book appointments and order prescriptions online?

  81%
  18%
  0%

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If you want to know more about the processes of online systems please speak to a member of the reception team or if you have feedback from using the service please comment here

Did you know you can book a telephone consultation

  92%
  7%
  0%

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If you had ever had a telephone consultation with a doctor or nurse, would you use this service again?

  77%
  3%
  16%
  4%

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If no please comment why

Did you know the surgery can issue prescriptions electronically?

  77%
  18%
  2%
  3%

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If you want to know more about the processes of electronic prescribing please see a member of the reception team. If you have any feedback from using this service, please comment here

In the past 6 months how easy have you found the following:

Getting through on the phone

  51%
  39%
  5%
  3%
  2%

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Pre-booking appointments in the future

  40%
  26%
  18%
  12%
  4%

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Ordering repeat prescriptions

  80%
  7%
  0%
  11%
  2%

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Obtaining test results

  56%
  16%
  2%
  22%
  4%

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If diificult for any of the above we would welcome your feedback here

When booking an appointment with a doctor, how quickly are you seen

  69%
  9%
  12%
  0%
  5%
  5%

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When booking an appointment with the nurse, how quicly are you seen?

  31%
  16%
  26%
  5%
  18%
  4%

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Once you have arrived at the surgery to see the doctor, how long after your appointment time do you usually have to wait?

  27%
  60%
  8%
  1%
  4%

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Once you have arrived at the surgery to see the nurse, how long after your appointment time do you usually have to wait?

  33%
  46%
  6%
  1%
  14%

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The opening hours at the surgery are:Monday - Friday (8am - 6pm via telephone) Appointments 8.15am - 5.20pm) Saturday 8.15am - 1pm (no telephone service).

How satisfied are you with these opening times?

  61%
  31%
  3%
  1%
  4%

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If not satisfied plese select which you would prefer?

  1%
  1%
  14%
  5%
  79%

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How satisfied were you with your last appointment with a doctor at the surgery? Please answer using following 9 statements:

Allowed enough time?

  95%
  3%
  0%
  2%

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Asked about your sypmtoms?

  91%
  6%
  0%
  3%

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Listened to you?

  94%
  4%
  0%
  2%

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Explained about tests and or treatment?

  89%
  6%
  0%
  5%

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Involved you in decisions about your care?

  90%
  7%
  0%
  3%

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Treat you with care and respect?

  96%
  2%
  0%
  2%

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Took your problems seriously?

  94%
  2%
  1%
  3%

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Instilled trust & confidence?

  95%
  3%
  0%
  2%

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Privacy of your consultation?

  95%
  2%
  0%
  3%

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How satisfied were you with your last appointment with a nurse at the surgery? Please answer the following 9 statements:

Allowed enough time?

  86%
  5%
  0%
  9%

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Asked about your symptoms?

  81%
  8%
  0%
  11%

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Listened to you?

  83%
  7%
  0%
  10%

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Explained about tests and or treatments?

  81%
  8%
  0%
  11%

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Involved you in decisions about your care?

  76%
  13%
  0%
  11%

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Treat you with care and respect?

  84%
  6%
  0%
  10%

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Took your problems seriously?

  82%
  8%
  0%
  10%

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Instilled trust & confidence?

  80%
  8%
  0%
  12%

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Privacy of your consultation?

  82%
  6%
  0%
  12%

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How satisfied are you with reception services at the surgery? Please answer following 5 statements:

Generally how helpful are the receptionists?

  86%
  10%
  0%
  4%

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Are they polite & respectful?

  89%
  6%
  0%
  5%

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Other than early morning, how quickly are telephones answered?

  82%
  13%
  1%
  4%

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Response time acknowledging you're waiting at reception desk?

  81%
  13%
  2%
  4%

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Dealing with queries efficiently?

  83%
  12%
  0%
  5%

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If dissatisfied with any of the above statements in relation to doctors, nurses and admon staff please comment here, we value your feedback

How clean is the building?

  91%
  6%
  0%
  3%

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If you have commented not very - please comment here, we value your feedback

How easy is it to get into the surgery building

  92%
  5%
  0%
  3%

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If you have commented not very easy, please comment here. we value your feedback

Do you have any other suggestions/comments how the practice can make improvements to our services?

ABOUT YOU:Are you

  34%
  61%
  5%

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How old are you?

  2%
  12%
  36%
  43%
  2%
  5%

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What is your ethnic group

  96%
  0%
  0%
  0%
  0%
  0%
  4%

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How would you describe how often you come to the surgery

  37%
  44%
  10%
  4%
  5%

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THANK YOU FOR TAKING THE TIME TO COMPLETE THIS SURVEY