Patient Participation 2014/15

Number of Responses: 113

Patient Participation 2014/15

The x-mas period is a time of high demand on our appointments. Winter illnesses and reduced opening are both factors. Are you happy with our current appointments system over the 2 weeks covering Xmas and New Year?

Yes 95%

No 2%

No response 3%

Were you aware of our Xmas opening hours ?

Yes 77%

No 22%

What kind of appointment is important to you over the Xmas period?

Walk in appointments 21%

Bookable appointments that are available from that morning 63%

Advanced pre-booked appointments 34%

We ran a Saturday Flu clinic in October 2014. Were you aware the clinic was an option ?

Yes 64%

No 33%

No response 3%

Would you like us to offer the Saturday Flu Clinic again?

Yes 81%

No 9%

No response 10%

If you used the Saturday Flu clinic, which of the following apply? May select multiple options.

More convenient than weekday clinics 53%

Less convenient than weekday clinics 1%

Improved experience over a weekday clinic 14%

Less good experience than a weekday clinic 0%

I received my Flu jab earlier than normal 16%

I received my Flu jab later than normal 2%

Are you aware we now have self check area where you can check your blood pressure and record lifestyle information?

Yes 42%

No 56%

No response 2%

If you have used the self-check area did you find it easy to use?

Yes 28%

No 11%

No response 61%

Have you any suggestions how our self check area may be improved?

Are you aware you can book appointments online?

Yes 52%

No 47%

Are you aware you can order prescriptions online?

Yes 71%

No 28%

Are you aware prescriptions can be sent electronically to your chosen pharmacy?

Yes 76%

No 23%

Have you any suggestions how we can promote awareness of our online services?

Redburn Park Medical Centre

Patient Participation 2014/15

Patient Participation 2014/15