159

PATIENT SURVEY 2014-15

When did you last see a Doctor at the GP Surgery?

  70%
  11%
  6%
  5%
  8%

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How do you normally book your appointment to see a doctor at the surgery?

  16%
  77%
  5%
  2%

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In the past 6 months how easy have you found the following? Tick easy ones

  67%
  34%
  20%
  42%

Have you ever missed an appointment because -

  5%
  11%
  6%
  1%
  77%

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How helpful do you find the receptionists at the Surgery?

  69%
  26%
  1%
  1%
  3%

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Have you ever had a telephone conversation with a member of the clinical team?

  61%
  33%
  3%
  3%

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Was the clinician able to deal with your problem on the phone?

  53%
  11%
  36%

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Would you consider making an appointment for a telephone consultation in future?

  60%
  5%
  23%
  12%

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In the past 12 months have you used any other health service? Tick ones you have attended

  47%
  18%
  9%
  12%
  6%
  1%

Are you aware of the emergency weekend Winter Pressure Clinics being run by the CCG form Merritt Medical Centre from November 2014 - March 2015?

  27%
  64%
  9%

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Would you be prepared to use this service instead of attending A&E?

  79%
  5%
  3%
  13%

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Do you feel the way the surgery provides health information adequate?

  64%
  4%
  22%
  1%
  9%

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Are you aware that the surgery has a Patient Participation Group(PPG)?

  30%
  2%
  60%

Are You Male or Female?

  41%
  49%
  10%

Results chart

How old are you?

  2%
  5%
  8%
  15%
  16%
  19%
  15%
  7%
  1%
  12%

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Which of these best describes what you are doing at present? If more than one applies to you, please tick the main one ONLY

  35%
  16%
  2%
  3%
  4%
  20%
  2%
  5%
  13%

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What is your ethnic group?

  71%
  2%
  3%
  0%
  0%
  0%
  0%
  1%
  0%
  1%
  0%
  0%
  0%
  0%
  0%
  1%
  21%

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Which of the following best describes how you think of yourself

  77%
  1%
  1%
  0%
  2%
  19%

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Which if the following best describes your religion?

  22%
  0%
  52%
  1%
  0%
  1%
  0%
  1%
  3%
  20%

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